Reply
cancel
Showing results for 
Search instead for 
Did you mean: 
Reply

i am facing issue with adding new card for billing , please add authorize my card you have details

bstojadinovic
Moderator
Bojan S Moderator Member Since: Mar 9, 2018
1401 of 4,095

Hi Asad,

 

We'll have one of our agents reach out to you via a support ticket to assist you with your setting up your billing method. 

 

Thank you for reaching out to us. 


~ Bojan
Untitled
5fec2813
Active Member
Asad U Member Since: Mar 25, 2020
1402 of 4,095

my card was added in billing method with no problem but i can't upgeade my account

superfast4
Active Member
Inam U Member Since: Apr 27, 2019
1403 of 4,095

i am facing issue with adding new card for billing , please add authorize my card you have details i attempted multiple time with that card 

bstojadinovic
Moderator
Bojan S Moderator Member Since: Mar 9, 2018
1404 of 4,095

Hi Inam,

 

I checked this for you and was not able to replicate the issue you're experiencing. Could you please clear your cache and cookies or log in with another browser to check if you`re still experiencing the same issue? Please use this link to see the options available to you and add one of those. 

 

Let us know if the issue persists.

 

Thank you.


~ Bojan
Untitled
rouchelle-thomas
Active Member
Rouchelle I Member Since: Mar 25, 2020
1405 of 4,095
My upwork and PayPal Account are verifies. I even withdrew funds to PayPal but I’m unable to buy connects from my PayPal account.
It keeps saying “charge failed”
bstojadinovic
Moderator
Bojan S Moderator Member Since: Mar 9, 2018
1406 of 4,095

Hi Rouchelle,

 

One of our team members will reach out to you directly via a support ticket to assist you with setting up your billing method.

 

Thank you!


~ Bojan
Untitled
chimgozirim_
Active Member
Chimgozirim A Member Since: Dec 12, 2019
1407 of 4,095
Hello Upwork team, I'm a new freelancer on the platform, and since yesterday, I've been trying to purchase connects with my card, but it's not working. I've used two different browsers! But the page goes blank at the second stage of the billing. Is there any way you can help me?
g_vasilevski
Moderator
Goran V Moderator Member Since: Mar 24, 2017
1408 of 4,095

Hi Chimgozirim,

 

One of our Customer Support agnets will reach out to you via ticket as soon as possible and assist you further with purchasing connects. Thank you.


Untitled
ituhin
Active Member
Tuhin O Member Since: Feb 17, 2020
1409 of 4,095

Hello,I am a freelancer with verified account on Upwork. I have ran out of connects.Whenever I am trying to buy connects by upgrading the membership plan through my debit card,I am getting an error.I am trying this for last few hours through Paypal,and directly through credit card.But it is suggesting me to use alternate method,and giving an error message in Paypal.I have only one credit card,and I am failing to upgrade my membership plan.Please help ASAP.

g_vasilevski
Moderator
Goran V Moderator Member Since: Mar 24, 2017
1410 of 4,095

Hi Tuhin,

.

One of our Customer Support agents will reach out to you via ticket as soon as possible and assist you further with purchasing connects. Thank you.


Untitled
TOP SOLUTION AUTHORS
TOP KUDOED MEMBERS