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Re: Inability to purchase connects

rouchelle-thomas
Active Member
Rouchelle I Member Since: Mar 25, 2020
1401 of 4,090
My upwork and PayPal Account are verifies. I even withdrew funds to PayPal but I’m unable to buy connects from my PayPal account.
It keeps saying “charge failed”
bstojadinovic
Moderator
Bojan S Moderator Member Since: Mar 9, 2018
1402 of 4,090

Hi Rouchelle,

 

One of our team members will reach out to you directly via a support ticket to assist you with setting up your billing method.

 

Thank you!


~ Bojan
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chimgozirim_
Active Member
Chimgozirim A Member Since: Dec 12, 2019
1403 of 4,090
Hello Upwork team, I'm a new freelancer on the platform, and since yesterday, I've been trying to purchase connects with my card, but it's not working. I've used two different browsers! But the page goes blank at the second stage of the billing. Is there any way you can help me?
g_vasilevski
Moderator
Goran V Moderator Member Since: Mar 24, 2017
1404 of 4,090

Hi Chimgozirim,

 

One of our Customer Support agnets will reach out to you via ticket as soon as possible and assist you further with purchasing connects. Thank you.


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ituhin
Active Member
Tuhin O Member Since: Feb 17, 2020
1405 of 4,090

Hello,I am a freelancer with verified account on Upwork. I have ran out of connects.Whenever I am trying to buy connects by upgrading the membership plan through my debit card,I am getting an error.I am trying this for last few hours through Paypal,and directly through credit card.But it is suggesting me to use alternate method,and giving an error message in Paypal.I have only one credit card,and I am failing to upgrade my membership plan.Please help ASAP.

g_vasilevski
Moderator
Goran V Moderator Member Since: Mar 24, 2017
1406 of 4,090

Hi Tuhin,

.

One of our Customer Support agents will reach out to you via ticket as soon as possible and assist you further with purchasing connects. Thank you.


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georgesawr
Active Member
Roshni G Member Since: Mar 23, 2020
1407 of 4,090

Hi,

I tried to buy connects with my debit card. But it is geting fiailed.Is there any other way to buy it ?

can we use net banking ?I dont have pay pal account

Thanks,

Roshni

aocumen
Moderator
Avery O Moderator Member Since: Nov 23, 2015
1408 of 4,090

Hi Roshni, 


I checked your account and can confirm that the transactions were declined by your local bank. If you need more information, please contact your local bank. 

In the meantime, please try adding a different payment method to be able to purchase Connects for your account. 


-Avery
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airshadar
Active Member
Arslan I Member Since: Mar 27, 2020
1409 of 4,090

Dear Team,

 

I am trying to buy Connects but unable to proceed as it ask me use alternate method.

 

Got my bank on call and verified all details but still it declined. Please check and resolve.

g_vasilevski
Moderator
Goran V Moderator Member Since: Mar 24, 2017
1410 of 4,090

Hi Arslan,

 

One of our Customer Support agents will reach out to you as soon as possible and assist you further with purchasing connects. Thank you.


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