To upgrade membership plan via credit card

[Tuhin O]

Hello,I am a freelancer with verified account on Upwork. I have ran out of connects.Whenever I am trying to buy connects by upgrading the membership plan through my debit card,I am getting an error.I am trying this for last few hours through Paypal,and directly through credit card.But it is suggesting me to use alternate method,and giving an error message in Paypal.I have only one credit card,and I am failing to upgrade my membership plan.Please help ASAP.

[Goran V]

Hi Tuhin,

.

One of our Customer Support agents will reach out to you via ticket as soon as possible and assist you further with purchasing connects. Thank you.

[Roshni G]

Hi,

I tried to buy connects with my debit card. But it is geting fiailed.Is there any other way to buy it ?

can we use net banking ?I dont have pay pal account

Thanks,

Roshni

[Avery O]

Hi Roshni, 

I checked your account and can confirm that the transactions were declined by your local bank. If you need more information, please contact your local bank. 

In the meantime, please try adding a different payment method to be able to purchase Connects for your account. 

[Arslan I]

Dear Team,

I am trying to buy Connects but unable to proceed as it ask me use alternate method.

Got my bank on call and verified all details but still it declined. Please check and resolve.

[Goran V]

Hi Arslan,

One of our Customer Support agents will reach out to you as soon as possible and assist you further with purchasing connects. Thank you.

[Murugesan B]

Hello upwork,

   For a Long time I'm try to buy a connects, it shows error in my account and try again later.  I was updated my account many times.but its shows error in my account. Here ,I have attached some snap for your reference

 can you solve this issues in my account ?

Thank You

[Bojan S]

Hi Murugesan,

One of our team members will reach out to you directly via a support ticket to assist you with this concern.

Thank you!

[Zulkefal z]

hi i dont have payoneer debit card but i have money in payoneer can i buy conncets without debit card?

[Aleksandar D]

Hi Zulkefal,

Thanks for reaching out to us. To learn more about acceptable billing methods for purchasing Connects please read this help article. Please use this link to see the options available to you and add one of those. 

Thank you.