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Re: To upgrade membership plan via credit card

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Active Member
Asad U Member Since: Mar 25, 2020
1071 of 1,868

my card was added in billing method with no problem but i can't upgeade my account

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Active Member
Inam U Member Since: Apr 27, 2019
1072 of 1,868

i am facing issue with adding new card for billing , please add authorize my card you have details i attempted multiple time with that card 

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Moderator
Bojan S Moderator Member Since: Mar 9, 2018
1073 of 1,868

Hi Inam,

 

I checked this for you and was not able to replicate the issue you're experiencing. Could you please clear your cache and cookies or log in with another browser to check if you`re still experiencing the same issue? Please use this link to see the options available to you and add one of those. 

 

Let us know if the issue persists.

 

Thank you.


~ Bojan
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Active Member
Rouchelle I Member Since: Mar 25, 2020
1074 of 1,868
My upwork and PayPal Account are verifies. I even withdrew funds to PayPal but I’m unable to buy connects from my PayPal account.
It keeps saying “charge failed”
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Moderator
Bojan S Moderator Member Since: Mar 9, 2018
1075 of 1,868

Hi Rouchelle,

 

One of our team members will reach out to you directly via a support ticket to assist you with setting up your billing method.

 

Thank you!


~ Bojan
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Active Member
Chimgozirim A Member Since: Dec 12, 2019
1076 of 1,868
Hello Upwork team, I'm a new freelancer on the platform, and since yesterday, I've been trying to purchase connects with my card, but it's not working. I've used two different browsers! But the page goes blank at the second stage of the billing. Is there any way you can help me?
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Moderator
Goran V Moderator Member Since: Mar 24, 2017
1077 of 1,868

Hi Chimgozirim,

 

One of our Customer Support agnets will reach out to you via ticket as soon as possible and assist you further with purchasing connects. Thank you.


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Active Member
Tuhin O Member Since: Feb 17, 2020
1078 of 1,868

Hello,I am a freelancer with verified account on Upwork. I have ran out of connects.Whenever I am trying to buy connects by upgrading the membership plan through my debit card,I am getting an error.I am trying this for last few hours through Paypal,and directly through credit card.But it is suggesting me to use alternate method,and giving an error message in Paypal.I have only one credit card,and I am failing to upgrade my membership plan.Please help ASAP.

Moderator
Goran V Moderator Member Since: Mar 24, 2017
1079 of 1,868

Hi Tuhin,

.

One of our Customer Support agents will reach out to you via ticket as soon as possible and assist you further with purchasing connects. Thank you.


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Active Member
Roshni G Member Since: Mar 23, 2020
1080 of 1,868

Hi,

I tried to buy connects with my debit card. But it is geting fiailed.Is there any other way to buy it ?

can we use net banking ?I dont have pay pal account

Thanks,

Roshni

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