Reply
cancel
Showing results for 
Search instead for 
Did you mean: 
Reply

can't buy connects

georgesawr
Active Member
Roshni G Member Since: Mar 23, 2020
1411 of 4,095

Hi,

I tried to buy connects with my debit card. But it is geting fiailed.Is there any other way to buy it ?

can we use net banking ?I dont have pay pal account

Thanks,

Roshni

aocumen
Moderator
Avery O Moderator Member Since: Nov 23, 2015
1412 of 4,095

Hi Roshni, 


I checked your account and can confirm that the transactions were declined by your local bank. If you need more information, please contact your local bank. 

In the meantime, please try adding a different payment method to be able to purchase Connects for your account. 


-Avery
Untitled
airshadar
Active Member
Arslan I Member Since: Mar 27, 2020
1413 of 4,095

Dear Team,

 

I am trying to buy Connects but unable to proceed as it ask me use alternate method.

 

Got my bank on call and verified all details but still it declined. Please check and resolve.

g_vasilevski
Moderator
Goran V Moderator Member Since: Mar 24, 2017
1414 of 4,095

Hi Arslan,

 

One of our Customer Support agents will reach out to you as soon as possible and assist you further with purchasing connects. Thank you.


Untitled
_muru
Active Member
Murugesan B Member Since: Dec 6, 2019
1415 of 4,095

Hello upwork,

   For a Long time I'm try to buy a connects, it shows error in my account and try again later.  I was updated my account many times.but its shows error in my account. Here ,I have attached some snap for your reference

 can you solve this issues in my account ?

Thank You

bstojadinovic
Moderator
Bojan S Moderator Member Since: Mar 9, 2018
1416 of 4,095

Hi Murugesan,

 

One of our team members will reach out to you directly via a support ticket to assist you with this concern.

 

Thank you!


~ Bojan
Untitled
zulkefal155
Active Member
Zulkefal z Member Since: Mar 3, 2020
1417 of 4,095

hi i dont have payoneer debit card but i have money in payoneer can i buy conncets without debit card?

djondinium
Moderator
Aleksandar D Moderator Member Since: Mar 23, 2019
1418 of 4,095

Hi Zulkefal,

 

Thanks for reaching out to us. To learn more about acceptable billing methods for purchasing Connects please read this help article. Please use this link to see the options available to you and add one of those. 

 

Thank you.

~ Aleksandar
Untitled
ashish_dhabale
Active Member
Ashish D Member Since: Nov 12, 2019
1419 of 4,095
Hi friend,
You can buy connects using a debit card compatible to International Payment.
You can by connects using PayPal also.
Upwork is always up to date and puts its best to provide the best services
to all concerned.

09dc5bf0
Active Member
Shahbaz K Member Since: Mar 31, 2020
1420 of 4,095

Hi there!

 

I am getting an error message when I am trying to buy credits. The error message says "Charge Failed"

 

Tried both PayPal and Credit/Debit Card.

 

Trying to buy credits for the first time.

 

Thanks!

Shahbaz

TOP SOLUTION AUTHORS
TOP KUDOED MEMBERS