Reply
cancel
Showing results for 
Search instead for 
Did you mean: 
Reply

Re: can't buy connects

superfast4
Active Member
Inam U Member Since: Apr 27, 2019
1421 of 4,274

i am facing issue with adding new card for billing , please add authorize my card you have details i attempted multiple time with that card 

bstojadinovic
Moderator
Bojan S Moderator Member Since: Mar 9, 2018
1422 of 4,274

Hi Inam,

 

I checked this for you and was not able to replicate the issue you're experiencing. Could you please clear your cache and cookies or log in with another browser to check if you`re still experiencing the same issue? Please use this link to see the options available to you and add one of those. 

 

Let us know if the issue persists.

 

Thank you.

~ Bojan
Upwork
rouchelle-thomas
Active Member
Rouchelle I Member Since: Mar 25, 2020
1423 of 4,274
My upwork and PayPal Account are verifies. I even withdrew funds to PayPal but I’m unable to buy connects from my PayPal account.
It keeps saying “charge failed”
bstojadinovic
Moderator
Bojan S Moderator Member Since: Mar 9, 2018
1424 of 4,274

Hi Rouchelle,

 

One of our team members will reach out to you directly via a support ticket to assist you with setting up your billing method.

 

Thank you!

~ Bojan
Upwork
chimgozirim_
Active Member
Chimgozirim A Member Since: Dec 12, 2019
1425 of 4,274
Hello Upwork team, I'm a new freelancer on the platform, and since yesterday, I've been trying to purchase connects with my card, but it's not working. I've used two different browsers! But the page goes blank at the second stage of the billing. Is there any way you can help me?
g_vasilevski
Moderator
Goran V Moderator Member Since: Mar 24, 2017
1426 of 4,274

Hi Chimgozirim,

 

One of our Customer Support agnets will reach out to you via ticket as soon as possible and assist you further with purchasing connects. Thank you.

~ Goran
Upwork
ituhin
Active Member
Tuhin O Member Since: Feb 17, 2020
1427 of 4,274

Hello,I am a freelancer with verified account on Upwork. I have ran out of connects.Whenever I am trying to buy connects by upgrading the membership plan through my debit card,I am getting an error.I am trying this for last few hours through Paypal,and directly through credit card.But it is suggesting me to use alternate method,and giving an error message in Paypal.I have only one credit card,and I am failing to upgrade my membership plan.Please help ASAP.

g_vasilevski
Moderator
Goran V Moderator Member Since: Mar 24, 2017
1428 of 4,274

Hi Tuhin,

.

One of our Customer Support agents will reach out to you via ticket as soon as possible and assist you further with purchasing connects. Thank you.

~ Goran
Upwork
georgesawr
Active Member
Roshni G Member Since: Mar 23, 2020
1429 of 4,274

Hi,

I tried to buy connects with my debit card. But it is geting fiailed.Is there any other way to buy it ?

can we use net banking ?I dont have pay pal account

Thanks,

Roshni

aocumen
Moderator
Avery O Moderator Member Since: Nov 23, 2015
1430 of 4,274

Hi Roshni, 


I checked your account and can confirm that the transactions were declined by your local bank. If you need more information, please contact your local bank. 

In the meantime, please try adding a different payment method to be able to purchase Connects for your account. 


~ Avery
Upwork
TOP SOLUTION AUTHORS
TOP KUDOED MEMBERS