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Re: can't buy connects

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Moderator
Goran V Moderator Member Since: Mar 24, 2017
1321 of 2,367

Hi Chimgozirim,

 

One of our Customer Support agnets will reach out to you via ticket as soon as possible and assist you further with purchasing connects. Thank you.


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Active Member
Tuhin O Member Since: Feb 17, 2020
1322 of 2,367

Hello,I am a freelancer with verified account on Upwork. I have ran out of connects.Whenever I am trying to buy connects by upgrading the membership plan through my debit card,I am getting an error.I am trying this for last few hours through Paypal,and directly through credit card.But it is suggesting me to use alternate method,and giving an error message in Paypal.I have only one credit card,and I am failing to upgrade my membership plan.Please help ASAP.

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Moderator
Goran V Moderator Member Since: Mar 24, 2017
1323 of 2,367

Hi Tuhin,

.

One of our Customer Support agents will reach out to you via ticket as soon as possible and assist you further with purchasing connects. Thank you.


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Active Member
Roshni G Member Since: Mar 23, 2020
1324 of 2,367

Hi,

I tried to buy connects with my debit card. But it is geting fiailed.Is there any other way to buy it ?

can we use net banking ?I dont have pay pal account

Thanks,

Roshni

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Moderator
Avery O Moderator Member Since: Nov 23, 2015
1325 of 2,367

Hi Roshni, 


I checked your account and can confirm that the transactions were declined by your local bank. If you need more information, please contact your local bank. 

In the meantime, please try adding a different payment method to be able to purchase Connects for your account. 


-Avery
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Arslan I Member Since: Mar 27, 2020
1326 of 2,367

Dear Team,

 

I am trying to buy Connects but unable to proceed as it ask me use alternate method.

 

Got my bank on call and verified all details but still it declined. Please check and resolve.

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Moderator
Goran V Moderator Member Since: Mar 24, 2017
1327 of 2,367

Hi Arslan,

 

One of our Customer Support agents will reach out to you as soon as possible and assist you further with purchasing connects. Thank you.


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Active Member
Murugesan B Member Since: Dec 6, 2019
1328 of 2,367

Hello upwork,

   For a Long time I'm try to buy a connects, it shows error in my account and try again later.  I was updated my account many times.but its shows error in my account. Here ,I have attached some snap for your reference

 can you solve this issues in my account ?

Thank You

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Moderator
Bojan S Moderator Member Since: Mar 9, 2018
1329 of 2,367

Hi Murugesan,

 

One of our team members will reach out to you directly via a support ticket to assist you with this concern.

 

Thank you!


~ Bojan
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Active Member
Zulkefal K Member Since: Mar 3, 2020
1330 of 2,367

hi i dont have payoneer debit card but i have money in payoneer can i buy conncets without debit card?

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