Paypal charge fails

[George R]

cant buy connects with credit card after entering card info page stays blank?

[Avery O]

Hi George, 

The Customer Support Team is currently looking into this, and will reach out to you directly to assist you with your issue.

[Sumeet R]

I am having the same problem whenever I try to buy some connects it says PayPal charge fails please help me

[Goran V]

Hi Sumeet,

One of our team members will reach out to you via ticket as soon as possible and assist you further with purchasing connects. Thank you.

[Sumeet R]

Hi Goran,

nobody reaches out to me for my problem please tell me solution about this

[Valeria K]

Hi Sumeet,

I checked and see that our support sent you a message yesterday. Could you please check your email inbox for an email titled "Assistance in purchasing connects using Paypal."

[Samantha W]

Hi,

I am needing someone who can help as it seems there is no other way to get customer service or support through UpWork.

I am attempting to purchase more connects and it will not let me.  

I add payment method, add amount I would like to purchase but it never finalizes the payment and they never get added to my account. I have tried logging out and in, different payment methods - nothing works. 

I NEED help!  Someone! Anyone!

Blessings,

Sammy Jo

[Bojan S]

Hi Samantha,

I was not able to replicate the issue you're describing. Could you please clear your cache and cookies or log in with another browser to check if you`re still experiencing the same issue. Please use this link to see the options available to you and add one of those. 

Let us know if the issue persists.

Thank you.

[Austeja Z]

Hi, we are facing the same problem with payments. I tried to make a payment from MasterCard, but its showing unable to authorize your card. And adding a new card, inputs don't recognize the info.
Could you please help us with this issue?

[Bojan S]

Hi Austeja,

Could you please click on my name and send me a PM with more information about your concern. I'll check that for you and assist you accordingly.

Thank you.