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Re: Paypal charge fails

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Moderator
Avery O Moderator Member Since: Nov 23, 2015
111 of 1,613

Hi George, 

The Customer Support Team is currently looking into this, and will reach out to you directly to assist you with your issue.


-Avery
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Active Member
Sumeet R Member Since: Mar 13, 2019
112 of 1,613

I am having the same problem whenever I try to buy some connects it says PayPal charge fails please help me

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Moderator
Goran V Moderator Member Since: Mar 24, 2017
113 of 1,613

Hi Sumeet,

 

One of our team members will reach out to you via ticket as soon as possible and assist you further with purchasing connects. Thank you.


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Active Member
Sumeet R Member Since: Mar 13, 2019
114 of 1,613

Hi Goran,

nobody reaches out to me for my problem please tell me solution about this

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Moderator
Valeria K Moderator Member Since: Mar 6, 2014
115 of 1,613

Hi Sumeet,

 

I checked and see that our support sent you a message yesterday. Could you please check your email inbox for an email titled "Assistance in purchasing connects using Paypal."

~ Valeria
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Active Member
Abby Gail R Member Since: Jul 14, 2019
116 of 1,613

Hi I was trying to buy connects. But its not going through. I know that I still have balance on my account. It doesn't show any Error message. Its just not pushing though. Please help me. Attached is a screenshot of my webpage in upwork.

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Moderator
Avery O Moderator Member Since: Nov 23, 2015
117 of 1,613

Hi Abby, 

Could you please try clearing your cookies, or using a different browser to see if the issue persists? Let us know if it does and our team will assist you further. 


-Avery
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Active Member
Earl Oliver C Member Since: Jul 21, 2019
118 of 1,613

Having the same problem too, I was able to buy connects just yesterday and now it can't.

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Moderator
Bojan S Moderator Member Since: Mar 9, 2018
119 of 1,613

Hi Earl Oliver,

 

We'll have one of our agents reach out to you via support ticket to assist you with your concern.

 

Thank you for reaching out to us. 


~ Bojan
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Active Member
Diogenes M Member Since: Aug 2, 2019
120 of 1,613

Hi

I want to verify my credit card but there is no option.

What should I do?

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