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Re: billin information

g_vasilevski
Moderator
Goran V Moderator Member Since: Mar 24, 2017
201 of 4,185

Hi Julian,

 

Our team will reach out to you as well and assist you further with purchasing connects, thank you.


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elzbthsantos
Active Member
Elizabeth S Member Since: Dec 15, 2019
202 of 4,185
I tried several of my credit cards, none of them worked. I first tried the CC when I bought connects a month ago, but it was declined now.
djondinium
Moderator
Aleksandar D Moderator Member Since: Mar 23, 2019
203 of 4,185

Hi Elizabeth,

 

Thanks for reaching out to us. One of our team members will reach out to you directly via a support ticket to assist you further.

Thank you.

~ Aleksandar
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alimohmed478
Active Member
Ali M Member Since: Jun 15, 2020
204 of 4,185

hi my friend 

I want help in the same issue Capture.JPG 

bstojadinovic
Moderator
Bojan S Moderator Member Since: Mar 9, 2018
205 of 4,185

Hi Ali,

 

Could you please check your PayPal account and the preferred payment methods you have set in your Wallet? You may also contact PayPal customer support to check if your account is set up correctly.

 

Thank you!


~ Bojan
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awanibrahim
Active Member
Ibrahim A Member Since: Jun 22, 2020
206 of 4,185

HI i used visa debit card to purchase connects and facing the same issue.

875da945
Active Member
Burhan Y Member Since: Jun 25, 2020
207 of 4,185
I'm facing same issue
bstojadinovic
Moderator
Bojan S Moderator Member Since: Mar 9, 2018
208 of 4,185

Hi Burhan, Tazmeen, and Aamir.

 

Thank you for reaching out to us. I've escalated your account information to our support team. One of our agents will reach out to you directly via support tickets to assist you with setting up your billing methods. 


~ Bojan
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panditpriyansh54
Active Member
Priyanshu P Member Since: May 2, 2020
209 of 4,185
Hello sir ,
I want to add connects in my account.but payments from my mastercard is not successfull.i gave tried many times but same problem happen.please help me🙏
tinker_bell3
Moderator
Joanne Marie P Moderator Member Since: Nov 26, 2017
210 of 4,185

Hi Priyanshu,

 

One of our agents will reach out to you via ticket and will assist further. Thank you!


-Joanne
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