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Re: We are unable to authorize your card. Please add another billing method or contact your issuing

bffdd9fb
Active Member
Majid M Member Since: Apr 12, 2020
1601 of 4,252

Hi 

I am trying to upgrade my membership to plus, but when i am trying to make transaction upwork showing the error of payment could not be processesd, but on asking the bank authority they told me that upwork has deducted 1$. If they can deduct 1$ why not full payment and also why they have deducted 1$. I am facing this issue from 5 days kindly do somthing on urgent basis. 

g_vasilevski
Moderator
Goran V Moderator Member Since: Mar 24, 2017
1602 of 4,252

Hi Majid,

 

Our team will reach out to you via ticket as well and assist you further with upgrading to our Plus plan. Thank you.

~ Goran
Upwork
ashish_dhabale
Active Member
Ashish D Member Since: Nov 12, 2019
1603 of 4,252
Dear friend,

1.Please make sure that the card you are using is suitable
for international payments.

2.Try an alternate payment method.

3. Clear your web browser for cookies and try again.

I hope, this will be helpful.

Upwork is always up to date and committed to provide the
best services to all the people concerned.
raza_ul_mustafa
Active Member
Raza U Member Since: Feb 2, 2020
1604 of 4,252

Hi Goran V,

I am also trying to add a Billing method but unfortunatley I am unable to do so.It says we are unable to authorize your card.Although it works fine on other sites.

Can you please help.

bstojadinovic
Moderator
Bojan S Moderator Member Since: Mar 9, 2018
1605 of 4,252

Hi Razu,

 

We'll have one of our agents reach out to you via a support ticket to assist you with your request. 

 

Thank you for reaching out to us. 

~ Bojan
Upwork
ashish_dhabale
Active Member
Ashish D Member Since: Nov 12, 2019
1606 of 4,252
Dear friend,

1.Please make sure that the card you are using is suitable
for international payments.

2.Try an alternate payment method.

3. Clear your web browser for cookies and try again.

I hope, this will be helpful.

Upwork is always up to date and committed to provide the
best services to all the people concerned.
raza_ul_mustafa
Active Member
Raza U Member Since: Feb 2, 2020
1607 of 4,252

I was unable to add a billing method as i want to buy some connects.It says that  Please add another billing method or contact your issuing bank. Although it works fine for other sites.

fc52103b
Active Member
Rimsha A Member Since: Apr 13, 2020
1608 of 4,252

I'm unable to pay through my visa card for buying connects.

The upwork without informing me added the account itself and now I cannot edit it.

bstojadinovic
Moderator
Bojan S Moderator Member Since: Mar 9, 2018
1609 of 4,252

Thank you for reaching out to us, Rimsha.

 

One of our team members will reach out to you directly via a support ticket to assist you with concern. 

~ Bojan
Upwork
nisgho
Active Member
Nishant G Member Since: Apr 13, 2020
1610 of 4,252
Please help me as well. I tried adding a credit card , it says unable to Authorize.. Also I tried purchasing connects with an international discover debit card, it says your payment couldn't be processed.. please help me, I am helpless now.
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