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Re: i can't pay through my Visa card

mgrace_solares
Active Member
Mary Grace S Member Since: May 13, 2020
1601 of 4,097

Yes, this is also true to me. Why is Upwork offering Paypal when they would not let you pay with your Paypal Balance instead of asking for a card. If it is Paypal, then they should also do something about being able to credit it with your current balance in Paypal and not through any card.

 

aocumen
Moderator
Avery O Moderator Member Since: Nov 23, 2015
1602 of 4,097

Hi Sabeeha, 

 

In order to use Paypal as a billing method on Upwork, your Paypal account must have a linked credit or debit card for recurring payments (for example, for membership fees). For cases like this, a funding source is required to add Paypal as a billing method. 


-Avery
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humashahzadch
Active Member
Huma Shahzad C Member Since: Jan 9, 2020
1603 of 4,097

Hello, 

I have bought connects before with the same account details, but this time it is showing an error. 

bstojadinovic
Moderator
Bojan S Moderator Member Since: Mar 9, 2018
1604 of 4,097

Hi Huma Shahzad,

 

We'll have one of our agents reach out to you via a support ticket to assist you with this concern. 

 

Thank you for reaching out to us. 


~ Bojan
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muhammadhamza48
Active Member
Muhammad H Member Since: Apr 15, 2020
1605 of 4,097

Hi Avery O,

Hope you are doing great. I am facing the same issue, I can't pay to buy connect using my debit visa card. I contacted my bank and they are saying that there is no issue from their side. Can you please check my upwork account and tell me what is the issue?

bstojadinovic
Moderator
Bojan S Moderator Member Since: Mar 9, 2018
1606 of 4,097

Thank you for reaching out to us, Muhammad.

 

One of our team members will reach out to you directly via a support ticket to assist you with your concern. 


~ Bojan
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d6a3c873
Active Member
Mateo S Member Since: Mar 30, 2020
1607 of 4,097

Hello. Im trying to join the Plus membership, and Im unable to do so. An error was displayed: "Your payment could not be processed. Please choose an alternate payment method or try again later". How can I solve this? I tried several times. This is a VISA card.1.png

bstojadinovic
Moderator
Bojan S Moderator Member Since: Mar 9, 2018
1608 of 4,097

Hi Mateo,

 

We'll have one of our agents reach out to you via a support ticket to assist you with this concern. 

 

Thank you for reaching out to us. 


~ Bojan
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husain-a
Active Member
Husain A Member Since: Apr 3, 2020
1609 of 4,097

I'm trying to buy connects with my Paypal balance but it's not working. I  keep getting prompted to add a debit or credit card (which I don't have). I tried to email customer support but the button "Ask for Help" in the Help Center is not working either. Can someone help me please? I also tried adding Paypal as my billing method in my profile settings, and ran into the same problem...

aocumen
Moderator
Avery O Moderator Member Since: Nov 23, 2015
1610 of 4,097

Hi Husain, 

 

In order to use Paypal as a billing method on Upwork, your Paypal account must have a linked credit or debit card for recurring payments (for example, for membership fees). For cases like this, a funding source is required to add Paypal as a billing method. 


-Avery
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