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Buying Connects With Paypal Balance

muhammadhamza48
Active Member
Muhammad H Member Since: Apr 15, 2020
1621 of 4,252

Hi Avery O,

Hope you are doing great. I am facing the same issue, I can't pay to buy connect using my debit visa card. I contacted my bank and they are saying that there is no issue from their side. Can you please check my upwork account and tell me what is the issue?

bstojadinovic
Moderator
Bojan S Moderator Member Since: Mar 9, 2018
1622 of 4,252

Thank you for reaching out to us, Muhammad.

 

One of our team members will reach out to you directly via a support ticket to assist you with your concern. 

~ Bojan
Upwork
d6a3c873
Active Member
Mateo S Member Since: Mar 30, 2020
1623 of 4,252

Hello. Im trying to join the Plus membership, and Im unable to do so. An error was displayed: "Your payment could not be processed. Please choose an alternate payment method or try again later". How can I solve this? I tried several times. This is a VISA card.1.png

bstojadinovic
Moderator
Bojan S Moderator Member Since: Mar 9, 2018
1624 of 4,252

Hi Mateo,

 

We'll have one of our agents reach out to you via a support ticket to assist you with this concern. 

 

Thank you for reaching out to us. 

~ Bojan
Upwork
husain-a
Active Member
Husain A Member Since: Apr 3, 2020
1625 of 4,252

I'm trying to buy connects with my Paypal balance but it's not working. I  keep getting prompted to add a debit or credit card (which I don't have). I tried to email customer support but the button "Ask for Help" in the Help Center is not working either. Can someone help me please? I also tried adding Paypal as my billing method in my profile settings, and ran into the same problem...

aocumen
Moderator
Avery O Moderator Member Since: Nov 23, 2015
1626 of 4,252

Hi Husain, 

 

In order to use Paypal as a billing method on Upwork, your Paypal account must have a linked credit or debit card for recurring payments (for example, for membership fees). For cases like this, a funding source is required to add Paypal as a billing method. 


~ Avery
Upwork
husain-a
Active Member
Husain A Member Since: Apr 3, 2020
1627 of 4,252

Can I get around this problem by using Upwork balance to buy connects? I will have to invite a client to the platform but there's no other way as Paypal is the only payment method available to me. Really upset with this change. It just makes things harder than they need to be.

g_vasilevski
Moderator
Goran V Moderator Member Since: Mar 24, 2017
1628 of 4,252

Hi Husain,

 

Our team will reach out to you via ticket as well and assist you further with setting up your payment method. Thank you.

~ Goran
Upwork
jainakshat012
Active Member
Akshat J Member Since: Jun 5, 2019
1629 of 4,252

I am unable to buy connects, problem related to alternate payment method.

It doesnt send me to the paayment page.

aocumen
Moderator
Avery O Moderator Member Since: Nov 23, 2015
1630 of 4,252

Hi Akshat, 

 

Please bear with us as this may take a little time to get information since we’re waiting on a response from another team. We appreciate your patience and will update you as soon as possible. We'll come back here once we have more information.

 


Akshat J wrote:

I am unable to buy connects, problem related to alternate payment method.

It doesnt send me to the paayment page.


 


~ Avery
Upwork
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