Jul 10, 2019 07:55:04 AM by Samiullah S
Facing Issue while buying connects through by Visa Card. Kindly resolve he issue
Solved! Go to Solution.
Dec 20, 2021 01:36:49 PM by Andrea G
Hi all,
This thread has been closed from further replies due to its size. In general, these issues occur when the transactions you’re attempting on your card keep being declined by the bank. Please contact your card-issuing bank for more information about the specific charge decline.
If you’re still experiencing issues after checking with your bank, a quick way to contact our support team is by clicking the "Get Support" button that is shown on this page. You may be asked what type of account you need help with, please select the best option for your situation. If you don't receive the information you're looking for, you can select "Get Support" for more options, including contacting our support team.
We appreciate your participation in the Community and welcome you to continue the conversation here.
Thank you!
Apr 13, 2020 02:24:02 AM Edited Apr 13, 2020 02:24:43 AM by Suraiya A
Hi!
I have successfully added 'EBL Aqua Mastercard' as my billing method and I have sufiicient $ to buy connects. But it isnt working. When I try to purchase connects it says ' Payment could not be processed' . Please see the attached image. Please someone hep me to solve this issue. I really want to buy connects to win my first job. Thank you.
Apr 13, 2020 02:50:25 AM by Goran V
Hi Suraiya,
Our team will reach out to you via ticket as well and assist you further. Thank you.
Apr 13, 2020 10:24:37 AM by Ashish D
Apr 13, 2020 08:30:01 AM by Ulyana M
Hello,
I'm trying to buy connects but I get the message "Your payment could not be processed. Please choose an alternative payment method or retry again later" every time.
Please, tell me how I can buy them.
Thank you!
Apr 13, 2020 08:55:23 AM by Bojan S
Hi Ulyana,
We'll have one of our agents reach out to you via a support ticket to assist you with this concern.
Thank you for reaching out to us.
Apr 13, 2020 03:52:04 PM by Oleg D
Hi guys. Probably here I'll get quicker and more competent answer than from Upwork support.
For some reason I can't use my PayPal account to pay for connects just credit cards.
I have 100% verified PayPal account but when I add PayPal as a billing method it still asks me to pick the card I want to pay from. What do I do wrong?
Apr 13, 2020 03:57:04 PM by Elyannie W
Hi Oleg, I'm not sure if this is the reason, but does your paypal account have any funds? That's the only thing that comes to mind from looking at the screen shot.
Apr 13, 2020 08:28:35 PM by Avery O
Hi Oleg,
I'm sorry for the delay as I had to check this with the team. It looks like you have added your credit card to your billing method. To address your concern, to be able to use Paypal, your Paypal account must have a linked credit card or debit card for recurring payments (for example, Freelancer membership fees).
Apr 14, 2020 12:55:46 AM by Majid M
Hi
I am trying to upgrade my membership to plus, but when i am trying to make transaction upwork showing the error of payment could not be processesd, but on asking the bank authority they told me that upwork has deducted 1$. If they can deduct 1$ why not full payment and also why they have deducted 1$. I am facing this issue from 5 days kindly do somthing on urgent basis.
Apr 14, 2020 01:11:02 AM by Goran V
Hi Majid,
Our team will reach out to you via ticket as well and assist you further with upgrading to our Plus plan. Thank you.
Apr 14, 2020 01:29:47 AM by Ashish D
Apr 14, 2020 09:06:07 AM by Raza U
Hi Goran V,
I am also trying to add a Billing method but unfortunatley I am unable to do so.It says we are unable to authorize your card.Although it works fine on other sites.
Can you please help.
Apr 14, 2020 09:56:14 AM by Bojan S
Hi Razu,
We'll have one of our agents reach out to you via a support ticket to assist you with your request.
Thank you for reaching out to us.
Apr 14, 2020 10:02:38 AM by Ashish D
Apr 14, 2020 09:13:58 AM by Raza U
I was unable to add a billing method as i want to buy some connects.It says that Please add another billing method or contact your issuing bank. Although it works fine for other sites.
Apr 14, 2020 10:40:49 AM by Rimsha A
I'm unable to pay through my visa card for buying connects.
The upwork without informing me added the account itself and now I cannot edit it.
Apr 14, 2020 10:53:33 AM by Bojan S
Thank you for reaching out to us, Rimsha.
One of our team members will reach out to you directly via a support ticket to assist you with concern.
Apr 14, 2020 12:18:40 PM by Nishant G
Apr 14, 2020 12:20:18 PM by Nishant G
Apr 14, 2020 12:55:38 PM by Bojan S
Thank you for reaching out to us, Nishant.
I've escalated your account information to our support team. One of our agents will reach out to you directly via a support ticket to assist you with your concern.
Apr 14, 2020 07:05:05 PM by Sabeeha J
I want to pay to connects with my paypal balance . not with the card. please help me for this. thanks
Apr 14, 2020 11:28:31 PM by Craig P
Go into setting and look for get paid and you see the paypal and it ask if you want to paypal to pay for connects. hope this helps.
Apr 15, 2020 06:38:53 PM by Sabeeha J
I did as you said sir. but the thing is when i logged in to paypal message is coming like this "Please add a credit or debit card to complete your purchase." so i couldn,t pay to buy connects using only with my paypal balance sir
Apr 15, 2020 10:48:01 PM by Avery O
Hi Sabeeha,
Please add a credit or debit card to your Paypal account to be able to use it as a billing method on Upwork.
May 13, 2020 09:29:08 AM Edited May 13, 2020 09:29:57 AM by Mary Grace S
Yes, this is also true to me. Why is Upwork offering Paypal when they would not let you pay with your Paypal Balance instead of asking for a card. If it is Paypal, then they should also do something about being able to credit it with your current balance in Paypal and not through any card.
Apr 15, 2020 12:00:53 AM by Avery O
Hi Sabeeha,
In order to use Paypal as a billing method on Upwork, your Paypal account must have a linked credit or debit card for recurring payments (for example, for membership fees). For cases like this, a funding source is required to add Paypal as a billing method.
Apr 15, 2020 09:08:09 AM by Huma Shahzad C
Hello,
I have bought connects before with the same account details, but this time it is showing an error.
Apr 15, 2020 09:30:20 AM by Bojan S
Hi Huma Shahzad,
We'll have one of our agents reach out to you via a support ticket to assist you with this concern.
Thank you for reaching out to us.
Apr 15, 2020 11:42:16 AM by Muhammad H
Hi Avery O,
Hope you are doing great. I am facing the same issue, I can't pay to buy connect using my debit visa card. I contacted my bank and they are saying that there is no issue from their side. Can you please check my upwork account and tell me what is the issue?
Apr 15, 2020 12:50:07 PM by Bojan S
Thank you for reaching out to us, Muhammad.
One of our team members will reach out to you directly via a support ticket to assist you with your concern.
Apr 15, 2020 01:31:49 PM by Mateo S
Hello. Im trying to join the Plus membership, and Im unable to do so. An error was displayed: "Your payment could not be processed. Please choose an alternate payment method or try again later". How can I solve this? I tried several times. This is a VISA card.
Apr 15, 2020 02:04:36 PM by Bojan S
Hi Mateo,
We'll have one of our agents reach out to you via a support ticket to assist you with this concern.
Thank you for reaching out to us.
Apr 15, 2020 10:33:08 PM Edited Apr 15, 2020 10:42:41 PM by Husain A
I'm trying to buy connects with my Paypal balance but it's not working. I keep getting prompted to add a debit or credit card (which I don't have). I tried to email customer support but the button "Ask for Help" in the Help Center is not working either. Can someone help me please? I also tried adding Paypal as my billing method in my profile settings, and ran into the same problem...
Apr 15, 2020 11:45:50 PM by Avery O
Hi Husain,
In order to use Paypal as a billing method on Upwork, your Paypal account must have a linked credit or debit card for recurring payments (for example, for membership fees). For cases like this, a funding source is required to add Paypal as a billing method.
Apr 16, 2020 05:05:20 AM Edited Apr 16, 2020 05:09:29 AM by Husain A
Can I get around this problem by using Upwork balance to buy connects? I will have to invite a client to the platform but there's no other way as Paypal is the only payment method available to me. Really upset with this change. It just makes things harder than they need to be.
Apr 16, 2020 05:11:36 AM by Goran V
Hi Husain,
Our team will reach out to you via ticket as well and assist you further with setting up your payment method. Thank you.
Apr 15, 2020 10:46:08 PM by Akshat J
I am unable to buy connects, problem related to alternate payment method.
It doesnt send me to the paayment page.
Apr 16, 2020 01:11:44 AM by Avery O
Hi Akshat,
Please bear with us as this may take a little time to get information since we’re waiting on a response from another team. We appreciate your patience and will update you as soon as possible. We'll come back here once we have more information.
Akshat J wrote:
I am unable to buy connects, problem related to alternate payment method.
It doesnt send me to the paayment page.
Apr 16, 2020 05:09:56 PM by Avery O
Hi Akshat,
It looks like you were able to purchase Connects by updating your billing method. If you need further help with anything, please let us know so that we can assist you further.
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