Unable to buy connects

[Mateo S]

Hello. Im trying to join the Plus membership, and Im unable to do so. An error was displayed: "Your payment could not be processed. Please choose an alternate payment method or try again later". How can I solve this? I tried several times. This is a VISA card.

[Bojan S]

Hi Mateo,

We'll have one of our agents reach out to you via a support ticket to assist you with this concern. 

Thank you for reaching out to us. 

[Husain A]

I'm trying to buy connects with my Paypal balance but it's not working. I  keep getting prompted to add a debit or credit card (which I don't have). I tried to email customer support but the button "Ask for Help" in the Help Center is not working either. Can someone help me please? I also tried adding Paypal as my billing method in my profile settings, and ran into the same problem...

[Avery O]

Hi Husain, 

In order to use Paypal as a billing method on Upwork, your Paypal account must have a linked credit or debit card for recurring payments (for example, for membership fees). For cases like this, a funding source is required to add Paypal as a billing method. 

[Husain A]

Can I get around this problem by using Upwork balance to buy connects? I will have to invite a client to the platform but there's no other way as Paypal is the only payment method available to me. Really upset with this change. It just makes things harder than they need to be.

[Goran V]

Hi Husain,

Our team will reach out to you via ticket as well and assist you further with setting up your payment method. Thank you.

[Akshat J]

I am unable to buy connects, problem related to alternate payment method.

It doesnt send me to the paayment page.

[Avery O]

Hi Akshat, 

Please bear with us as this may take a little time to get information since we’re waiting on a response from another team. We appreciate your patience and will update you as soon as possible. We'll come back here once we have more information.

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Akshat J wrote:

I am unable to buy connects, problem related to alternate payment method.

It doesnt send me to the paayment page.

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[Avery O]

Hi Akshat, 

It looks like you were able to purchase Connects by updating your billing method. If you need further help with anything, please let us know so that we can assist you further.

[Shoaib A]

I wanna purchase connects through VISA card but payment is declined. Can someone help me why it happened?