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Re: Connect purchase

husain-a
Active Member
Husain A Member Since: Apr 3, 2020
1611 of 4,103

I'm trying to buy connects with my Paypal balance but it's not working. I  keep getting prompted to add a debit or credit card (which I don't have). I tried to email customer support but the button "Ask for Help" in the Help Center is not working either. Can someone help me please? I also tried adding Paypal as my billing method in my profile settings, and ran into the same problem...

aocumen
Moderator
Avery O Moderator Member Since: Nov 23, 2015
1612 of 4,103

Hi Husain, 

 

In order to use Paypal as a billing method on Upwork, your Paypal account must have a linked credit or debit card for recurring payments (for example, for membership fees). For cases like this, a funding source is required to add Paypal as a billing method. 


-Avery
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husain-a
Active Member
Husain A Member Since: Apr 3, 2020
1613 of 4,103

Can I get around this problem by using Upwork balance to buy connects? I will have to invite a client to the platform but there's no other way as Paypal is the only payment method available to me. Really upset with this change. It just makes things harder than they need to be.

g_vasilevski
Moderator
Goran V Moderator Member Since: Mar 24, 2017
1614 of 4,103

Hi Husain,

 

Our team will reach out to you via ticket as well and assist you further with setting up your payment method. Thank you.


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jainakshat012
Active Member
Akshat J Member Since: Jun 5, 2019
1615 of 4,103

I am unable to buy connects, problem related to alternate payment method.

It doesnt send me to the paayment page.

aocumen
Moderator
Avery O Moderator Member Since: Nov 23, 2015
1616 of 4,103

Hi Akshat, 

 

Please bear with us as this may take a little time to get information since we’re waiting on a response from another team. We appreciate your patience and will update you as soon as possible. We'll come back here once we have more information.

 


Akshat J wrote:

I am unable to buy connects, problem related to alternate payment method.

It doesnt send me to the paayment page.


 


-Avery
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aocumen
Moderator
Avery O Moderator Member Since: Nov 23, 2015
1617 of 4,103

Hi Akshat, 


It looks like you were able to purchase Connects by updating your billing method. If you need further help with anything, please let us know so that we can assist you further.


-Avery
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buriroshoaib_a41
Active Member
Shoaib A Member Since: Jul 3, 2019
1618 of 4,103

I wanna purchase connects through VISA card but payment is declined. Can someone help me why it happened?

bstojadinovic
Moderator
Bojan S Moderator Member Since: Mar 9, 2018
1619 of 4,103

Hi Shoaib,

 

We'll have one of our agents reach out to you via a support ticket to assist you with your concern.

 

Thank you for reaching out to us. 


~ Bojan
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faizan97
Active Member
Faizan R Member Since: Apr 16, 2020
1620 of 4,103

Hello, I am from Pakistan. I am unable to buy connects with my local bank debit card. Kindly guide me how can i buy connects.

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