Trouble in buying connects.

[Husain A]

Can I get around this problem by using Upwork balance to buy connects? I will have to invite a client to the platform but there's no other way as Paypal is the only payment method available to me. Really upset with this change. It just makes things harder than they need to be.

[Goran V]

Hi Husain,

Our team will reach out to you via ticket as well and assist you further with setting up your payment method. Thank you.

[Akshat J]

I am unable to buy connects, problem related to alternate payment method.

It doesnt send me to the paayment page.

[Avery O]

Hi Akshat, 

Please bear with us as this may take a little time to get information since we’re waiting on a response from another team. We appreciate your patience and will update you as soon as possible. We'll come back here once we have more information.

---

Akshat J wrote:

I am unable to buy connects, problem related to alternate payment method.

It doesnt send me to the paayment page.

---

[Avery O]

Hi Akshat, 

It looks like you were able to purchase Connects by updating your billing method. If you need further help with anything, please let us know so that we can assist you further.

[Shoaib A]

I wanna purchase connects through VISA card but payment is declined. Can someone help me why it happened?

[Bojan S]

Hi Shoaib,

We'll have one of our agents reach out to you via a support ticket to assist you with your concern.

Thank you for reaching out to us. 

[Faizan R]

Hello, I am from Pakistan. I am unable to buy connects with my local bank debit card. Kindly guide me how can i buy connects.

[Bojan S]

Hi Faizan,

Could you please clear your cache and cookies or log in with another browser to check if you`re still experiencing the same issue? Please use this link to see the options available to you and add one of those. 

Let us know if the issue persists.

Thank you.

[Malik S]

Please help me. I want to buy connects but Upwork did not authorize the billing method. There is no issue from the bank, they told me when I call my on my bank helpline number. Please check it fast.