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Re: Unable to buy connects

husain-a
Active Member
Husain A Member Since: Apr 3, 2020
1611 of 4,095

Can I get around this problem by using Upwork balance to buy connects? I will have to invite a client to the platform but there's no other way as Paypal is the only payment method available to me. Really upset with this change. It just makes things harder than they need to be.

g_vasilevski
Moderator
Goran V Moderator Member Since: Mar 24, 2017
1612 of 4,095

Hi Husain,

 

Our team will reach out to you via ticket as well and assist you further with setting up your payment method. Thank you.


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jainakshat012
Active Member
Akshat J Member Since: Jun 5, 2019
1613 of 4,095

I am unable to buy connects, problem related to alternate payment method.

It doesnt send me to the paayment page.

aocumen
Moderator
Avery O Moderator Member Since: Nov 23, 2015
1614 of 4,095

Hi Akshat, 

 

Please bear with us as this may take a little time to get information since we’re waiting on a response from another team. We appreciate your patience and will update you as soon as possible. We'll come back here once we have more information.

 


Akshat J wrote:

I am unable to buy connects, problem related to alternate payment method.

It doesnt send me to the paayment page.


 


-Avery
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aocumen
Moderator
Avery O Moderator Member Since: Nov 23, 2015
1615 of 4,095

Hi Akshat, 


It looks like you were able to purchase Connects by updating your billing method. If you need further help with anything, please let us know so that we can assist you further.


-Avery
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buriroshoaib_a41
Active Member
Shoaib A Member Since: Jul 3, 2019
1616 of 4,095

I wanna purchase connects through VISA card but payment is declined. Can someone help me why it happened?

bstojadinovic
Moderator
Bojan S Moderator Member Since: Mar 9, 2018
1617 of 4,095

Hi Shoaib,

 

We'll have one of our agents reach out to you via a support ticket to assist you with your concern.

 

Thank you for reaching out to us. 


~ Bojan
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faizan97
Active Member
Faizan R Member Since: Apr 16, 2020
1618 of 4,095

Hello, I am from Pakistan. I am unable to buy connects with my local bank debit card. Kindly guide me how can i buy connects.

bstojadinovic
Moderator
Bojan S Moderator Member Since: Mar 9, 2018
1619 of 4,095

Hi Faizan,

 

Could you please clear your cache and cookies or log in with another browser to check if you`re still experiencing the same issue? Please use this link to see the options available to you and add one of those. 

 

Let us know if the issue persists.

 

Thank you.


~ Bojan
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maliksaad87
Active Member
Malik S Member Since: Dec 22, 2019
1620 of 4,095

Please help me. I want to buy connects but Upwork did not authorize the billing method. There is no issue from the bank, they told me when I call my on my bank helpline number. Please check it fast.

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