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Re: Unable to buy connects

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Active Member
Mateo S Member Since: Mar 30, 2020
1561 of 3,036

Hello. Im trying to join the Plus membership, and Im unable to do so. An error was displayed: "Your payment could not be processed. Please choose an alternate payment method or try again later". How can I solve this? I tried several times. This is a VISA card.1.png

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Moderator
Bojan S Moderator Member Since: Mar 9, 2018
1562 of 3,036

Hi Mateo,

 

We'll have one of our agents reach out to you via a support ticket to assist you with this concern. 

 

Thank you for reaching out to us. 


~ Bojan
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Husain A Member Since: Apr 3, 2020
1563 of 3,036

I'm trying to buy connects with my Paypal balance but it's not working. I  keep getting prompted to add a debit or credit card (which I don't have). I tried to email customer support but the button "Ask for Help" in the Help Center is not working either. Can someone help me please? I also tried adding Paypal as my billing method in my profile settings, and ran into the same problem...

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Moderator
Avery O Moderator Member Since: Nov 23, 2015
1564 of 3,036

Hi Husain, 

 

In order to use Paypal as a billing method on Upwork, your Paypal account must have a linked credit or debit card for recurring payments (for example, for membership fees). For cases like this, a funding source is required to add Paypal as a billing method. 


-Avery
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Active Member
Husain A Member Since: Apr 3, 2020
1565 of 3,036

Can I get around this problem by using Upwork balance to buy connects? I will have to invite a client to the platform but there's no other way as Paypal is the only payment method available to me. Really upset with this change. It just makes things harder than they need to be.

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Moderator
Goran V Moderator Member Since: Mar 24, 2017
1566 of 3,036

Hi Husain,

 

Our team will reach out to you via ticket as well and assist you further with setting up your payment method. Thank you.


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Active Member
Akshat J Member Since: Jun 5, 2019
1567 of 3,036

I am unable to buy connects, problem related to alternate payment method.

It doesnt send me to the paayment page.

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Moderator
Avery O Moderator Member Since: Nov 23, 2015
1568 of 3,036

Hi Akshat, 

 

Please bear with us as this may take a little time to get information since we’re waiting on a response from another team. We appreciate your patience and will update you as soon as possible. We'll come back here once we have more information.

 


Akshat J wrote:

I am unable to buy connects, problem related to alternate payment method.

It doesnt send me to the paayment page.


 


-Avery
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Moderator
Avery O Moderator Member Since: Nov 23, 2015
1569 of 3,036

Hi Akshat, 


It looks like you were able to purchase Connects by updating your billing method. If you need further help with anything, please let us know so that we can assist you further.


-Avery
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Active Member
Shoaib A Member Since: Jul 3, 2019
1570 of 3,036

I wanna purchase connects through VISA card but payment is declined. Can someone help me why it happened?

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