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Re: Connects

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Moderator
Bojan S Moderator Member Since: Mar 9, 2018
1561 of 2,967

Hi Faizan,

 

Could you please clear your cache and cookies or log in with another browser to check if you`re still experiencing the same issue? Please use this link to see the options available to you and add one of those. 

 

Let us know if the issue persists.

 

Thank you.


~ Bojan
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Malik S Member Since: Dec 22, 2019
1562 of 2,967

Please help me. I want to buy connects but Upwork did not authorize the billing method. There is no issue from the bank, they told me when I call my on my bank helpline number. Please check it fast.

Moderator
Bojan S Moderator Member Since: Mar 9, 2018
1563 of 2,967

Hi Malik,

 

We'll have one of our agents reach out to you via a support ticket to assist you with your concern. 

 

Thank you for reaching out to us. 


~ Bojan
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Malik S Member Since: Dec 22, 2019
1564 of 2,967

Hello Sir, How are you? 

Sir why Upwork shows me this kind of message while I am setting my billing method as shown in the below attachment.

I want to buy connects but My billing method is unable to attach my card on Upwork.

I am from Pakistan and having MCB debit classic card.

Please tell me what I can do.

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Moderator
Bojan S Moderator Member Since: Mar 9, 2018
1565 of 2,967

Hi Malik,

 

It looks like you already receved a support ticket from our team regarding this concern. Please consider following up on your open ticket and kindly communicate with our team through that ticket if you have any questions, in order to keep all the information in one place. 

 

Thank you!


~ Bojan
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Juan Carlos E Member Since: Apr 17, 2020
1566 of 2,967

Hello,

I am a new to Upwork and registered as a freelancer a few days ago.

I got 20 connects at first time but run out of almost of them so wanted to buy connects or to upgrade the membership.

I added the Paypal and debit card but it always says that charge failed.

That's weird, because I had paid other things with my Paypal account.

Please help me how I can fix that issues.

Thanks.

Carlos

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Moderator
Bojan S Moderator Member Since: Mar 9, 2018
1567 of 2,967

Thank you for reaching out to us, Juan Carlos.

 

One of our team members will reach out to you directly via a support ticket to assist you with this concern. 


~ Bojan
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Active Member
Malik S Member Since: Dec 22, 2019
1568 of 2,967

i am having the same issue

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Active Member
Ashish D Member Since: Nov 12, 2019
1569 of 2,967
Dear friend,

1.Please make sure that the card you are using is suitable
for international payments.

2.Try an alternate payment method.

3. Clear your web browser for cookies and try again.

I hope, this will be helpful.

Upwork is always up to date and committed to provide the
best services to all the people concerned.
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Active Member
Murtaza K Member Since: May 13, 2018
1570 of 2,967

Hello,

I am trying to buy connects for my profile but unable to process transaction. Although payment method verified and also discuss this issue with my bank, they say everything good from their end.

Please check this issue and help me regarding this.

 

Regards,

Sarmad  Kamal

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