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Re: Unable to buy connects, Payment was declined

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Moderator
Goran V Moderator Member Since: Mar 24, 2017
1751 of 2,047

Hi Cristine,

 

One of our Customer Support agents will reach out to you via ticket and assist you further as soon as possible. Thank you.


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Active Member
Durga P Member Since: Apr 18, 2019
1752 of 2,047

Same problem also raised to me so many times still. but no one helps to me. 

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Moderator
Aleksandar D Moderator Member Since: Mar 23, 2019
1753 of 2,047

Hi Durga,

 

Please check with your bank for more information on why the specific charge was declined. Check out this help article to learn more about acceptable billing methods for purchasing Connects.

 

Thank you.

~ Aleksandar
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Ehsan Y Member Since: May 19, 2020
1754 of 2,047

ı have the same problem could you help me 

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Moderator
Goran V Moderator Member Since: Mar 24, 2017
1755 of 2,047

Hi Ehsan,

 

Are you receiving any errors on your end? If yes, could you please share the text of the error? Thank you.


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Active Member
Berk Cagatay D Member Since: May 29, 2020
1756 of 2,047
  • Hello, I am having the same issue regarding the card payment method and I not seem to find the problem since I tried several cards just in case. It would be kind if you could help.
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Moderator
Goran V Moderator Member Since: Mar 24, 2017
1757 of 2,047

Hi Berk,

 

Our team will reach out to you via ticket as well and assist you further. Thank you.


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Active Member
Abhishek M Member Since: Jun 18, 2020
1758 of 2,047

The same issue with me, I am trying to buy connections but every time payment declined.

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Moderator
Bojan S Moderator Member Since: Mar 9, 2018
1759 of 2,047

Hi Abhishek,

 

Could you please check your PayPal account and the preferred payment methods you have set in your Wallet. You may also contact PayPal customer support to check if your account is set up correctly.

 

Thank you!


~ Bojan
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Active Member
Abhishek M Member Since: Jun 18, 2020
1760 of 2,047

 I have added Billing Method to buy connections, but I am unable to buy connections because every time it says "Payment was declined". I am using a VISA Debit Card. As I have searched I have found that maybe my VISA card may need to be verified by Upwork, but I am unable to find any way to Verify it too then I added another master card of mine but not working out.

even after using PayPal nothing happens.

I need help on this issue,

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