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Re: Unable to buy connects, Payment was declined

51f381f6
Active Member
Jenny Ann S Member Since: Jan 14, 2020
371 of 4,338

hello.  my payment thru is being declined too.  

8ea8a453
Active Member
Geoffrey Alvin T Member Since: Feb 14, 2020
372 of 4,338

your support is not working

 

djondinium
Moderator
Aleksandar D Moderator Member Since: Mar 23, 2019
373 of 4,338

Hi Geoffrey,

 

I checked your account and couldn't find the support ticket you are referring to. Could you please send me more information so that I can check? If you need help with purchasing Connects or setting up your Billing method, please let us know so that we can assist you further.


Thank you.

~ Aleksandar
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tinbernadeth
Active Member
Cristine M Member Since: Jan 1, 2020
374 of 4,338
I also have the same issue. Please help
g_vasilevski
Moderator
Goran V Moderator Member Since: Mar 24, 2017
375 of 4,338

Hi Cristine,

 

One of our Customer Support agents will reach out to you via ticket and assist you further as soon as possible. Thank you.

~ Goran
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durgapatnala
Active Member
Durga P Member Since: Apr 18, 2019
376 of 4,338

Same problem also raised to me so many times still. but no one helps to me. 

djondinium
Moderator
Aleksandar D Moderator Member Since: Mar 23, 2019
377 of 4,338

Hi Durga,

 

Please check with your bank for more information on why the specific charge was declined. Check out this help article to learn more about acceptable billing methods for purchasing Connects.

 

Thank you.

~ Aleksandar
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ea6471d1
Active Member
Ehsan Y Member Since: May 19, 2020
378 of 4,338

ı have the same problem could you help me 

g_vasilevski
Moderator
Goran V Moderator Member Since: Mar 24, 2017
379 of 4,338

Hi Ehsan,

 

Are you receiving any errors on your end? If yes, could you please share the text of the error? Thank you.

~ Goran
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bdemiralin
Active Member
Berk Cagatay D Member Since: May 29, 2020
380 of 4,338
  • Hello, I am having the same issue regarding the card payment method and I not seem to find the problem since I tried several cards just in case. It would be kind if you could help.
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