Your payment could not be processed. Please choose an alternate payment method or retry again later

[#1]

Facing Issue while buying connects through by Visa Card. Kindly resolve he issue

[#2]

Hi, im also facing the same issue, cannot buy connects using my debit card, says choose alternate payment option or try again. I tried several times. Please kindly help resolve the issue.

[#3]

Hi Tijo,

We'll have one of our agents reach out to you via a support ticket to assist you with setting up your billing method. 

Thank you for reaching out to us. 

[#4]

Hello,

Im also having the same issue. I have added a VISA, and tried purchsing more connects, but payment was declined. Could you please look into this.

Thank you!

[#5]

Hi Themiya,

Unfortunately, it looks like the charge on your credit card keeps getting declined. Please make sure your card is set up to make international payments and has sufficient funds on it to complete the payment.

Thank you!

[#6]

Hi, I can't buy connects, I have tried many times, why?  I have no payment card, so I can only pay by paypal and my paypal account has been verified. Please help me solve the problem as soon as possible. Thank you very much!!

[#7]

Hi Ying,

I have checked your account and see that the transaction was declined by PayPal. Could you please retry the transaction using an alternative payment method from your PayPal wallet?

To check which payment source failed on your PayPal account, follow these steps:

-Log into your PayPal account and go to "Settings."

-Go to the "Payments" tab and click on "Manage automatic payments."

-Click on the billing agreement associated with "Upwork Escrow Inc."

-Scroll to the bottom of the page and check what funding source is your backup.

-Update the backup source to a valid payment method and re-attempt the payment.

If the transaction fails again, the next step is to contact PayPal directly. Specifically, you will want to speak to a PayPal Tier 2 agent and ask why your transaction to Upwork was declined. Thank you. 

[#8]

Facing Issue while buying connects through by Visa Card. Kindly resolve he issue. i want to buy the connects 

[#9]

Thank you for reaching out to us, Adnan and Zafar.

I've escalated your account information to our support team. One of our agents will reach out to you directly via support tickets to assist you with your concerns.

[#10]

I have some problems in buying connects. I connected my credit card as a billing method and my bank customer representative approved it. But it is saying declined yet. Let me know how I can fix this problem.

[#11]

Hi Julian,

Our team will reach out to you as well and assist you further with purchasing connects, thank you.

[#12]

I tried several of my credit cards, none of them worked. I first tried the CC when I bought connects a month ago, but it was declined now.

[#13]

Hi Elizabeth,

Thanks for reaching out to us. One of our team members will reach out to you directly via a support ticket to assist you further.

Thank you.

[#14]

hi my friend 

I want help in the same issue  

[#15]

Hi Ali,

Could you please check your PayPal account and the preferred payment methods you have set in your Wallet? You may also contact PayPal customer support to check if your account is set up correctly.

Thank you!

[#16]

HI i used visa debit card to purchase connects and facing the same issue.

[#17]

I'm facing same issue

[#18]

Hi Burhan, Tazmeen, and Aamir.

Thank you for reaching out to us. I've escalated your account information to our support team. One of our agents will reach out to you directly via support tickets to assist you with setting up your billing methods. 

[#19]

Hello sir ,
I want to add connects in my account.but payments from my mastercard is not successfull.i gave tried many times but same problem happen.please help me🙏

[#20]

Hi Priyanshu,

One of our agents will reach out to you via ticket and will assist further. Thank you!

[#21]

Hi, I am trying to buy connects but my card is being declined. I have sufficient funds and even edited the details to see if I mistyped any but it ends still the same card not being accepted. please help

[#22]

Hi Honey Lynn,

We'll have one of our agents reach out to you via a support ticket to assist you with your concern. 

Thank you for reaching out to us. 

[#23]

Same issue is happening with me

[#24]

Hi Muhammad and Muzammil,

Unfortunately, it looks like the charges on your credit cards keep getting declined. Please make sure your cards are set up to make international payments and have sufficient funds to complete the payments.

Thank you!

[#25]

I am facing same problem

[#26]

Hi Darshankumar,

I would suggest checking with your bank if your account is enabled for international charges or trying to purchase connects with another billing method. Thank you.