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Re: I am unable to buy connects. It shows payment was declined. How to solve this issue?

nehaprakashm
Active Member
Neha P Member Since: May 11, 2020
1851 of 4,365

I am unable to buy connects. It shows payment was declined.

How to solve this issue?

djondinium
Moderator
Aleksandar D Moderator Member Since: Mar 23, 2019
1852 of 4,365

Hi Neha,

 

Please check with your bank for more information on why the specific charge was declined. Check out this help article to learn more about acceptable billing methods for purchasing Connects.

 

Thank you.

~ Aleksandar
Upwork
ashish_dhabale
Active Member
Ashish D Member Since: Nov 12, 2019
1853 of 4,365
Dear friend,

1.Please make sure that the card you are using is suitable
for international payments.

2.Try an alternate payment method.

3. Clear your web browser for cookies and try again.

I hope, this will be helpful.

Upwork is always up to date and committed to provide the
best services to all the people concerned.
mr-aqeelbahoo
Active Member
Aqueel B Member Since: May 12, 2020
1854 of 4,365

Hi Neha
I was also facing this problem could you please login in incognito tab then buy connects it should work.

Thanks

mr-aqeelbahoo
Active Member
Aqueel B Member Since: May 12, 2020
1855 of 4,365

Whenever i buy connects after adding the primary billing method using bedt card.it occur error and the message is "Your payment could not be processed. Please choose an alternate payment method or retry again later" let you know that i have been waiting for 5 days to verify my billing method on upwork but the message is same.Could you please look at it.Thanks

bstojadinovic
Moderator
Bojan S Moderator Member Since: Mar 9, 2018
1856 of 4,365

Hi Aqueel,

 

I checked this for you and was not able to replicate the issue you're experiencing. Could you please clear your cache and cookies or log in with another browser to check if you`re still experiencing the same issue? Please use this link to see the options available to you and add one of those. 

 

Let us know if the issue persists.

 

Thank you.

~ Bojan
Upwork
mr-aqeelbahoo
Active Member
Aqueel B Member Since: May 12, 2020
1857 of 4,365

Hi Bojan 
I have changed the browser and it worked.

Thanks

ashish_dhabale
Active Member
Ashish D Member Since: Nov 12, 2019
1858 of 4,365
Dear friend,

1.Please make sure that the card you are using is suitable
for international payments.

2.Try an alternate payment method.

3. Clear your web browser for cookies and try again.

I hope, this will be helpful.

Upwork is always up to date and committed to provide the
best services to all the people concerned.
e832781a
Active Member
Arbab K Member Since: May 12, 2020
1859 of 4,365

Hi

I linked my verified PayPal account to my Upwork freelance profile, but whenever I try to make a purchase i.e Buy connects it shows a 'Charge Failed' Error. I've tried everything including profile verification but it's still not fixing up. Kindly help

g_vasilevski
Moderator
Goran V Moderator Member Since: Mar 24, 2017
1860 of 4,365

Hi Arbab,

 

One of our team members will reach out to you via ticket as soon as possible and assist you further with purchasing connects. Thank you.

~ Goran
Upwork
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