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Re: My card isn't working i want to pay for membership

zabihassan
Active Member
ZOHAIB H Member Since: May 13, 2020
1861 of 4,345

Hello there,

 
I want to buy connects on upwork but when I add my visa card details and click on Buy Connects there is an error message Payment was declined. Why is that and what is the solution for this issue?
g_vasilevski
Moderator
Goran V Moderator Member Since: Mar 24, 2017
1862 of 4,345

Hi Zohaib,

 

Could you please check with your bank if your account is enabled for international charges? You can also try adding another Billing Method to purchase connects. Thank you.

~ Goran
Upwork
zabihassan
Active Member
ZOHAIB H Member Since: May 13, 2020
1863 of 4,345

Hi Goran,

 

Yes I have checked with my bank and everything is fine there. Please do it urgently. Thank you.

g_vasilevski
Moderator
Goran V Moderator Member Since: Mar 24, 2017
1864 of 4,345

Thank you for the confirmation, Zohaib,

 

One of our team members will reach out to you via ticket as soon as possible and assist you further with purchasing connects. Thank you.

~ Goran
Upwork
hamxa666
Active Member
Hamza Z Member Since: Jan 8, 2020
1865 of 4,345

My card isn't working on upwork i have used it on other sites it works fine but here upowrk deducts 1 dollor and refunds it within seconds but it doesn't accepts the card when i am paying for membership.

ashish_dhabale
Active Member
Ashish D Member Since: Nov 12, 2019
1866 of 4,345
Dear friend,

1.Please make sure that the card you are using is suitable
for international payments.

2.Try an alternate payment method.

3. Clear your web browser for cookies and try again.

I hope, this will be helpful.

Upwork is always up to date and committed to provide the
best services to all the people concerned.
mfaisal3096
Active Member
Mohammad F Member Since: Aug 14, 2017
1867 of 4,345

Your payment could not be processed. Please choose an alternate payment method or retry again later... I am facing this issue... Please Help

bstojadinovic
Moderator
Bojan S Moderator Member Since: Mar 9, 2018
1868 of 4,345

Hi Mohammad,

 

I checked this for you and was not able to replicate the issue you're experiencing. Could you please clear your cache and cookies or log in with another browser to check if you`re still experiencing the same issue? Please use this link to see the options available to you and add one of those. 

 

Let us know if the issue persists.

 

Thank you.

~ Bojan
Upwork
mfaisal3096
Active Member
Mohammad F Member Since: Aug 14, 2017
1869 of 4,345

I am sorry to say this i have already tried all these.. it does't work.. Please check and resolve the issue i want to purchase connects... Thanks

bstojadinovic
Moderator
Bojan S Moderator Member Since: Mar 9, 2018
1870 of 4,345

Hi Mohammad,

 

We'll have one of our agents reach out to you via a support ticket to assist you with setting up your billing method. 

 

Thank you for reaching out to us. 

~ Bojan
Upwork
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