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I can't add credit card to billing method

g_vasilevski
Moderator
Goran V Moderator Member Since: Mar 24, 2017
1851 of 4,171

Thank you for the confirmation, Zohaib,

 

One of our team members will reach out to you via ticket as soon as possible and assist you further with purchasing connects. Thank you.


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hamxa666
Active Member
Hamza Z Member Since: Jan 8, 2020
1852 of 4,171

My card isn't working on upwork i have used it on other sites it works fine but here upowrk deducts 1 dollor and refunds it within seconds but it doesn't accepts the card when i am paying for membership.

ashish_dhabale
Active Member
Ashish D Member Since: Nov 12, 2019
1853 of 4,171
Dear friend,

1.Please make sure that the card you are using is suitable
for international payments.

2.Try an alternate payment method.

3. Clear your web browser for cookies and try again.

I hope, this will be helpful.

Upwork is always up to date and committed to provide the
best services to all the people concerned.
mfaisal3096
Active Member
Mohammad F Member Since: Aug 14, 2017
1854 of 4,171

Your payment could not be processed. Please choose an alternate payment method or retry again later... I am facing this issue... Please Help

bstojadinovic
Moderator
Bojan S Moderator Member Since: Mar 9, 2018
1855 of 4,171

Hi Mohammad,

 

I checked this for you and was not able to replicate the issue you're experiencing. Could you please clear your cache and cookies or log in with another browser to check if you`re still experiencing the same issue? Please use this link to see the options available to you and add one of those. 

 

Let us know if the issue persists.

 

Thank you.


~ Bojan
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mfaisal3096
Active Member
Mohammad F Member Since: Aug 14, 2017
1856 of 4,171

I am sorry to say this i have already tried all these.. it does't work.. Please check and resolve the issue i want to purchase connects... Thanks

bstojadinovic
Moderator
Bojan S Moderator Member Since: Mar 9, 2018
1857 of 4,171

Hi Mohammad,

 

We'll have one of our agents reach out to you via a support ticket to assist you with setting up your billing method. 

 

Thank you for reaching out to us. 


~ Bojan
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aliaksei-kurski
Active Member
Aliaksei K Member Since: May 13, 2020
1858 of 4,171

Nice to meet you! My name is Aliaksei from Minsk, Belarus. I tried to add a credit card to my account in order to purchase the connections, but there is an error that can't be solved by myself, so I am writing to you to solve it.

Please reply to me so that I can elaborate on what issue there is in it. Thanks.

bstojadinovic
Moderator
Bojan S Moderator Member Since: Mar 9, 2018
1859 of 4,171

Hi Aliaksei,

 

Could you please clear your cache and cookies or log in with another browser to check if you`re still experiencing the same issue? Please use this link to see the options available to you and add one of those. 

 

Let us know if the issue persists.

 

Thank you.


~ Bojan
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zabihassan
Active Member
ZOHAIB H Member Since: May 13, 2020
1860 of 4,171

Hello there, When I add my credit card to buy connects and click on Buy connects button there comes an error "Payment Delined". I have checked with my bank and everything is fine on their end. I also tried using Payoneer card but still nothing happens. Please help me.

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