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Re: Payment Declined error

g_vasilevski
Moderator
Goran V Moderator Member Since: Mar 24, 2017
1861 of 4,192

Hi Zohaib,

 

One of our team members will reach out to you via ticket as soon as possible and assist you further with purchasing connects. Thank you.

 

~ Goran
Upwork
iahmedsultan
Active Member
Ahmed S Member Since: May 14, 2020
1862 of 4,192

Hi,

I have a problem upgrading to freelancer plus. I've tried both PayPal and credit card.
P.S. my account is going through ID verification

g_vasilevski
Moderator
Goran V Moderator Member Since: Mar 24, 2017
1863 of 4,192

Hi Ahmed,

 

Are you receiving any errors on your end? If yes, could you please share the text of the error you`re receiving on your end? Thank you.

~ Goran
Upwork
iahmedsultan
Active Member
Ahmed S Member Since: May 14, 2020
1864 of 4,192

Hi Goran,

Thanks for your response. yes it displayed this message "Your payment could not be processed. Please choose an alternate payment method or retry again later."

g_vasilevski
Moderator
Goran V Moderator Member Since: Mar 24, 2017
1865 of 4,192

Thank you for the follow up, Ahmed,

 

One of our team members will reach out to you via ticket as soon as possible and assist you further with purchasing connects. Thank you.

~ Goran
Upwork
iahmedsultan
Active Member
Ahmed S Member Since: May 14, 2020
1866 of 4,192

Thank you very much, I appreciate the fast help.

iahmedsultan
Active Member
Ahmed S Member Since: May 14, 2020
1867 of 4,192

Thank you very much, Goran. Someone did reach me yesterday and requested a screenshot. I sent it but there was no response till now. I appreciate your help.

djondinium
Moderator
Aleksandar D Moderator Member Since: Mar 23, 2019
1868 of 4,192

Hi Ahmed,

 

Thanks for following up. I already followed up with the team handling your case and you can expect an update on your open ticket very soon.

 

Thank you.

~ Aleksandar
Upwork
iahmedsultan
Active Member
Ahmed S Member Since: May 14, 2020
1869 of 4,192

Thank you very much!!

aseemcu
Active Member
Aseem C Member Since: May 17, 2020
1870 of 4,192

When I'm adding billing method, I'm getting error meassage

"We are unable to authorize your card. Please add another billing method or contact your issuing bank."

 

 

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