Reply
cancel
Showing results for 
Search instead for 
Did you mean: 
Reply

Cannot Purchase connects by any means

Highlighted
Active Member
Ahmed S Member Since: May 14, 2020
1831 of 3,364

Hi Goran,

Thanks for your response. yes it displayed this message "Your payment could not be processed. Please choose an alternate payment method or retry again later."

Highlighted
Moderator
Goran V Moderator Member Since: Mar 24, 2017
1832 of 3,364

Thank you for the follow up, Ahmed,

 

One of our team members will reach out to you via ticket as soon as possible and assist you further with purchasing connects. Thank you.


Untitled
Highlighted
Active Member
Ahmed S Member Since: May 14, 2020
1833 of 3,364

Thank you very much, I appreciate the fast help.

Highlighted
Active Member
Ahmed S Member Since: May 14, 2020
1834 of 3,364

Thank you very much, Goran. Someone did reach me yesterday and requested a screenshot. I sent it but there was no response till now. I appreciate your help.

Highlighted
Moderator
Aleksandar D Moderator Member Since: Mar 23, 2019
1835 of 3,364

Hi Ahmed,

 

Thanks for following up. I already followed up with the team handling your case and you can expect an update on your open ticket very soon.

 

Thank you.

~ Aleksandar
Untitled
Highlighted
Active Member
Ahmed S Member Since: May 14, 2020
1836 of 3,364

Thank you very much!!

Highlighted
Active Member
Aseem C Member Since: May 17, 2020
1837 of 3,364

When I'm adding billing method, I'm getting error meassage

"We are unable to authorize your card. Please add another billing method or contact your issuing bank."

 

 

Highlighted
Moderator
Aleksandar D Moderator Member Since: Mar 23, 2019
1838 of 3,364

Hi Aseem, and Arbab,

 

Please check with your banks for more information on why the specific charge was declined. Check out this help article to learn more about acceptable billing methods for purchasing Connects.

 

Thank you.

~ Aleksandar
Untitled
Highlighted
Active Member
Arbab K Member Since: May 12, 2020
1839 of 3,364

Hi. I recently tried to purchase some connects but unfortunately, I couldn't buy connects by any means. Previously, I tried to use PayPal but failed also. This time i decided to use CC but it showed same error. Kindly, Help me

Highlighted
Active Member
Jescah A Member Since: May 18, 2020
1840 of 3,364

My payment method was declined while buying connects using my visa debit card. Kindly advise on the best way forward. Thanks

TOP SOLUTION AUTHORS
TOP KUDOED MEMBERS