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Payment issue Please help

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Moderator
Goran V Moderator Member Since: Mar 24, 2017
1841 of 3,405

Hi Jescah,

 

Could you please check with your bank if your account is enabled for international charges? You can also try adding another Billing Method to try and purchase connects. Thank you.


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Active Member
Muhammad Adnan S Member Since: Feb 8, 2017
1842 of 3,405

Your payment could not be processed. Please choose an alternate payment method or retry again later.

Hi,

"Your payment could not be processed. Please choose an alternate payment method or retry again later."

Facing this problen, Got that error when i go to buy connects.

1.Billing method is added.

2.I have rechecked bank. bank have allowed online payments already.

3.When i got this error my Bank notify me that One rupee is charged (everytime i try to make purchase).

5.I tried on 2nd computer (cashe and cookies already cleaned some people told me to).

4.If there is any problem then it has to be clear and specific.

Please can you help me to solve this issue..

Thanks

 

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Moderator
Bojan S Moderator Member Since: Mar 9, 2018
1843 of 3,405

Hi Muhammad Adnan,

 

A member of the team has reached out to you already regarding this concern and is awaiting your response. You should be able to access the ticket directly here.

 

Thank you!


~ Bojan
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Active Member
Usama B Member Since: May 18, 2020
1844 of 3,405
Yes, the billing method is added.
My bank has allowed online payments.
1 rupee was charged three times when I made the purchase. but now when I
make the purchase it says that your bank doesn't authorize the transaction.
Yes I tried 2nd Computer with cleared cache and cookies.
I even tried a different bank. Don't know whats the problem.
also the ticket link is not working,
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Moderator
Bojan S Moderator Member Since: Mar 9, 2018
1845 of 3,405

Hi Usama,

 

You should be able to access the ticket directly here. Please consider following up on your open ticket and kindly communicate with our team through that ticket if you have any questions, in order to keep all the information in one place. 

 

Thank you!


~ Bojan
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Active Member
Faheem S Member Since: May 1, 2020
1846 of 3,405

i am experiencing the same issue..please help me solve this

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Active Member
Faheem S Member Since: May 1, 2020
1847 of 3,405

Assalam o alaikum!!

Did you get any solution to this??bcz i am experiencing same problem. Bank cant solve this as they say your card is good for intl transactions..

Thanks

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Moderator
Bojan S Moderator Member Since: Mar 9, 2018
1848 of 3,405

Hi Faheem,

 

I checked this for you and was not able to replicate the issue you're experiencing. Could you please clear your cache and cookies or log in with another browser to check if you`re still experiencing the same issue? Please use this link to see the options available to you and add one of those. 

 

Let us know if the issue persists.

 

Thank you.


~ Bojan
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Active Member
Faheem S Member Since: May 1, 2020
1849 of 3,405

I am facing same problem..

trying to add my Visa Debit Card of Pakistani Bank in Billing Method. But it says  

We are unable to authorize your card. Kindly contact with your Issuing Bank.

Please help me solve this

Thanks

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Active Member
Marjorie M Member Since: May 19, 2020
1850 of 3,405

hi,

 

i'm trying to buy connects. i have added billing method successfully, but it giving me same error "Your payment could not be processed. Please choose an alternate payment method or retry again later." 

 

can anyone help me?

 

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