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Re: Payment issue Please help

djondinium
Moderator
Aleksandar D Moderator Member Since: Mar 23, 2019
1871 of 4,185

Hi Aseem, and Arbab,

 

Please check with your banks for more information on why the specific charge was declined. Check out this help article to learn more about acceptable billing methods for purchasing Connects.

 

Thank you.

~ Aleksandar
Upwork
e832781a
Active Member
Arbab K Member Since: May 12, 2020
1872 of 4,185

Hi. I recently tried to purchase some connects but unfortunately, I couldn't buy connects by any means. Previously, I tried to use PayPal but failed also. This time i decided to use CC but it showed same error. Kindly, Help me

anekeyajescah
Active Member
Jescah A Member Since: May 18, 2020
1873 of 4,185

My payment method was declined while buying connects using my visa debit card. Kindly advise on the best way forward. Thanks

g_vasilevski
Moderator
Goran V Moderator Member Since: Mar 24, 2017
1874 of 4,185

Hi Jescah,

 

Could you please check with your bank if your account is enabled for international charges? You can also try adding another Billing Method to try and purchase connects. Thank you.


Untitled
adnan0003
Active Member
Muhammad Adnan S Member Since: Feb 8, 2017
1875 of 4,185

Your payment could not be processed. Please choose an alternate payment method or retry again later.

Hi,

"Your payment could not be processed. Please choose an alternate payment method or retry again later."

Facing this problen, Got that error when i go to buy connects.

1.Billing method is added.

2.I have rechecked bank. bank have allowed online payments already.

3.When i got this error my Bank notify me that One rupee is charged (everytime i try to make purchase).

5.I tried on 2nd computer (cashe and cookies already cleaned some people told me to).

4.If there is any problem then it has to be clear and specific.

Please can you help me to solve this issue..

Thanks

 

bstojadinovic
Moderator
Bojan S Moderator Member Since: Mar 9, 2018
1876 of 4,185

Hi Muhammad Adnan,

 

A member of the team has reached out to you already regarding this concern and is awaiting your response. You should be able to access the ticket directly here.

 

Thank you!

~ Bojan
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dfccea74
Active Member
Usama B Member Since: May 18, 2020
1877 of 4,185
Yes, the billing method is added.
My bank has allowed online payments.
1 rupee was charged three times when I made the purchase. but now when I
make the purchase it says that your bank doesn't authorize the transaction.
Yes I tried 2nd Computer with cleared cache and cookies.
I even tried a different bank. Don't know whats the problem.
also the ticket link is not working,
bstojadinovic
Moderator
Bojan S Moderator Member Since: Mar 9, 2018
1878 of 4,185

Hi Usama,

 

You should be able to access the ticket directly here. Please consider following up on your open ticket and kindly communicate with our team through that ticket if you have any questions, in order to keep all the information in one place. 

 

Thank you!

~ Bojan
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16b7664c
Active Member
Faheem S Member Since: May 1, 2020
1879 of 4,185

i am experiencing the same issue..please help me solve this

16b7664c
Active Member
Faheem S Member Since: May 1, 2020
1880 of 4,185

Assalam o alaikum!!

Did you get any solution to this??bcz i am experiencing same problem. Bank cant solve this as they say your card is good for intl transactions..

Thanks

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