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Re: Payment issue Please help

Active Member
Aseem C Member Since: May 17, 2020
1881 of 4,286

When I'm adding billing method, I'm getting error meassage

"We are unable to authorize your card. Please add another billing method or contact your issuing bank."



Aleksandar D Moderator Member Since: Mar 23, 2019
1882 of 4,286

Hi Aseem, and Arbab,


Please check with your banks for more information on why the specific charge was declined. Check out this help article to learn more about acceptable billing methods for purchasing Connects.


Thank you.

~ Aleksandar
Active Member
Arbab K Member Since: May 12, 2020
1883 of 4,286

Hi. I recently tried to purchase some connects but unfortunately, I couldn't buy connects by any means. Previously, I tried to use PayPal but failed also. This time i decided to use CC but it showed same error. Kindly, Help me

Active Member
Jescah A Member Since: May 18, 2020
1884 of 4,286

My payment method was declined while buying connects using my visa debit card. Kindly advise on the best way forward. Thanks

Goran V Moderator Member Since: Mar 24, 2017
1885 of 4,286

Hi Jescah,


Could you please check with your bank if your account is enabled for international charges? You can also try adding another Billing Method to try and purchase connects. Thank you.

~ Goran
Active Member
Muhammad Adnan S Member Since: Feb 8, 2017
1886 of 4,286

Your payment could not be processed. Please choose an alternate payment method or retry again later.


"Your payment could not be processed. Please choose an alternate payment method or retry again later."

Facing this problen, Got that error when i go to buy connects.

1.Billing method is added.

2.I have rechecked bank. bank have allowed online payments already.

3.When i got this error my Bank notify me that One rupee is charged (everytime i try to make purchase).

5.I tried on 2nd computer (cashe and cookies already cleaned some people told me to).

4.If there is any problem then it has to be clear and specific.

Please can you help me to solve this issue..



Bojan S Moderator Member Since: Mar 9, 2018
1887 of 4,286

Hi Muhammad Adnan,


A member of the team has reached out to you already regarding this concern and is awaiting your response. You should be able to access the ticket directly here.


Thank you!

~ Bojan
Active Member
Usama B Member Since: May 18, 2020
1888 of 4,286
Yes, the billing method is added.
My bank has allowed online payments.
1 rupee was charged three times when I made the purchase. but now when I
make the purchase it says that your bank doesn't authorize the transaction.
Yes I tried 2nd Computer with cleared cache and cookies.
I even tried a different bank. Don't know whats the problem.
also the ticket link is not working,
Bojan S Moderator Member Since: Mar 9, 2018
1889 of 4,286

Hi Usama,


You should be able to access the ticket directly here. Please consider following up on your open ticket and kindly communicate with our team through that ticket if you have any questions, in order to keep all the information in one place. 


Thank you!

~ Bojan
Active Member
Faheem S Member Since: May 1, 2020
1890 of 4,286

i am experiencing the same issue..please help me solve this