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Re: Unable to purchase connects?

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Active Member
Ashish D Member Since: Nov 12, 2019
1811 of 2,810
Dear friend,

1.Please make sure that the card you are using is suitable
for international payments.

2.Try an alternate payment method.

3. Clear your web browser for cookies and try again.

I hope, this will be helpful.

Upwork is always up to date and committed to provide the
best services to all the people concerned.
Highlighted
Active Member
Shoaib A Member Since: Jul 3, 2019
1812 of 2,810

Hi, I am unable to purchase connects. Everytime I try to purchase, it says that "Payment is declined" despite the fact that I have updated the card details many times.

Moderator
Goran V Moderator Member Since: Mar 24, 2017
1813 of 2,810

Hi Shoaib,

 

Could you please check with your bank if your account is enabled for international charges, or try adding another billing method? Thank you.


Untitled
Highlighted
Active Member
Ashish D Member Since: Nov 12, 2019
1814 of 2,810
Dear friend,

1.Please make sure that the card you are using is suitable
for international payments.

2.Try an alternate payment method.

3. Clear your web browser for cookies and try again.

I hope, this will be helpful.

Upwork is always up to date and committed to provide the
best services to all the people concerned.
Highlighted
Active Member
Shoaib A Member Since: Jul 3, 2019
1815 of 2,810

I have set up my visa debit card many times. But I am unable to purchase connects, the payment is declined every time.

Highlighted
Moderator
Goran V Moderator Member Since: Mar 24, 2017
1816 of 2,810

Hi Shoaib,

 

Please check with your bank if your account is enabled for international charges. In the meantime you can also try adding another billing method to purchase connects. Thank you.


Untitled
Highlighted
Active Member
Ashish D Member Since: Nov 12, 2019
1817 of 2,810
Dear friend,

1.Please make sure that the card you are using is suitable
for international payments.

2.Try an alternate payment method.

3. Clear your web browser for cookies and try again.

I hope, this will be helpful.

Upwork is always up to date and committed to provide the
best services to all the people concerned.
Highlighted
Active Member
Anurag J Member Since: Mar 21, 2018
1818 of 2,810

I am facing issue to buy upwork connect. Also i am not getting any free connect since last month.

Can you please help me to fix this?

**Edited for Community Guidelines**

Highlighted
Moderator
Goran V Moderator Member Since: Mar 24, 2017
1819 of 2,810

Hi Anurag,

 

One of our team members will reach out to you via ticket as soon as possible and assist you further with purchasing connects. Thank you.


Untitled
Highlighted
Active Member
vijay S Member Since: Sep 17, 2015
1820 of 2,810

I wanted to upgrade my member ship plan and for same I have successfully added 1 billing member (PayPal) in my profile. 

But while subscribing for paln it throwing an error message saying 'Your payment could not be processed" 

Please find the attached screen shot for the same. 

 

I have also tried with my VISA Credit Card but it's not adding to my billing method. 

 

Can any body please help me to understand why this happening. 
I am facing this issues from last 2-3 days.

 

UPwork ExceptionCapture.PNG.  

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