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Re: Unable to purchase connects?

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Moderator
Bojan S Moderator Member Since: Mar 9, 2018
1781 of 2,363

Hi Faheem,

 

I checked this for you and was not able to replicate the issue you're experiencing. Could you please clear your cache and cookies or log in with another browser to check if you`re still experiencing the same issue? Please use this link to see the options available to you and add one of those. 

 

Let us know if the issue persists.

 

Thank you.


~ Bojan
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Active Member
Faheem S Member Since: May 1, 2020
1782 of 2,363

I am facing same problem..

trying to add my Visa Debit Card of Pakistani Bank in Billing Method. But it says  

We are unable to authorize your card. Kindly contact with your Issuing Bank.

Please help me solve this

Thanks

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Active Member
Marjorie M Member Since: May 19, 2020
1783 of 2,363

hi,

 

i'm trying to buy connects. i have added billing method successfully, but it giving me same error "Your payment could not be processed. Please choose an alternate payment method or retry again later." 

 

can anyone help me?

 

**Edited for Community Guidelines**

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Moderator
Aleksandar D Moderator Member Since: Mar 23, 2019
1784 of 2,363

Hi Marjorie,

 

Thanks for reaching out to us. One of our team members will reach out to you directly via a support ticket to assist you further.

Thank you.

~ Aleksandar
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Active Member
Ashish D Member Since: Nov 12, 2019
1785 of 2,363
Dear friend,

1.Please make sure that the card you are using is suitable
for international payments.

2.Try an alternate payment method.

3. Clear your web browser for cookies and try again.

I hope, this will be helpful.

Upwork is always up to date and committed to provide the
best services to all the people concerned.
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Active Member
Shoaib A Member Since: Jul 3, 2019
1786 of 2,363

Hi, I am unable to purchase connects. Everytime I try to purchase, it says that "Payment is declined" despite the fact that I have updated the card details many times.

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Moderator
Goran V Moderator Member Since: Mar 24, 2017
1787 of 2,363

Hi Shoaib,

 

Could you please check with your bank if your account is enabled for international charges, or try adding another billing method? Thank you.


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Active Member
Ashish D Member Since: Nov 12, 2019
1788 of 2,363
Dear friend,

1.Please make sure that the card you are using is suitable
for international payments.

2.Try an alternate payment method.

3. Clear your web browser for cookies and try again.

I hope, this will be helpful.

Upwork is always up to date and committed to provide the
best services to all the people concerned.
Highlighted
Active Member
Shoaib A Member Since: Jul 3, 2019
1789 of 2,363

I have set up my visa debit card many times. But I am unable to purchase connects, the payment is declined every time.

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Moderator
Goran V Moderator Member Since: Mar 24, 2017
1790 of 2,363

Hi Shoaib,

 

Please check with your bank if your account is enabled for international charges. In the meantime you can also try adding another billing method to purchase connects. Thank you.


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