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Not able to purchase connects

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Active Member
Marjorie M Member Since: May 19, 2020
1781 of 2,352

hi,

 

i'm trying to buy connects. i have added billing method successfully, but it giving me same error "Your payment could not be processed. Please choose an alternate payment method or retry again later." 

 

can anyone help me?

 

**Edited for Community Guidelines**

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Moderator
Aleksandar D Moderator Member Since: Mar 23, 2019
1782 of 2,352

Hi Marjorie,

 

Thanks for reaching out to us. One of our team members will reach out to you directly via a support ticket to assist you further.

Thank you.

~ Aleksandar
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Active Member
Ashish D Member Since: Nov 12, 2019
1783 of 2,352
Dear friend,

1.Please make sure that the card you are using is suitable
for international payments.

2.Try an alternate payment method.

3. Clear your web browser for cookies and try again.

I hope, this will be helpful.

Upwork is always up to date and committed to provide the
best services to all the people concerned.
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Active Member
Shoaib A Member Since: Jul 3, 2019
1784 of 2,352

Hi, I am unable to purchase connects. Everytime I try to purchase, it says that "Payment is declined" despite the fact that I have updated the card details many times.

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Moderator
Goran V Moderator Member Since: Mar 24, 2017
1785 of 2,352

Hi Shoaib,

 

Could you please check with your bank if your account is enabled for international charges, or try adding another billing method? Thank you.


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Active Member
Ashish D Member Since: Nov 12, 2019
1786 of 2,352
Dear friend,

1.Please make sure that the card you are using is suitable
for international payments.

2.Try an alternate payment method.

3. Clear your web browser for cookies and try again.

I hope, this will be helpful.

Upwork is always up to date and committed to provide the
best services to all the people concerned.
Highlighted
Active Member
Shoaib A Member Since: Jul 3, 2019
1787 of 2,352

I have set up my visa debit card many times. But I am unable to purchase connects, the payment is declined every time.

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Moderator
Goran V Moderator Member Since: Mar 24, 2017
1788 of 2,352

Hi Shoaib,

 

Please check with your bank if your account is enabled for international charges. In the meantime you can also try adding another billing method to purchase connects. Thank you.


Untitled
Highlighted
Active Member
Ashish D Member Since: Nov 12, 2019
1789 of 2,352
Dear friend,

1.Please make sure that the card you are using is suitable
for international payments.

2.Try an alternate payment method.

3. Clear your web browser for cookies and try again.

I hope, this will be helpful.

Upwork is always up to date and committed to provide the
best services to all the people concerned.
Highlighted
Active Member
Anurag J Member Since: Mar 21, 2018
1790 of 2,352

I am facing issue to buy upwork connect. Also i am not getting any free connect since last month.

Can you please help me to fix this?

**Edited for Community Guidelines**

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