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Not able to purchase connects

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Moderator
Aleksandar D Moderator Member Since: Mar 23, 2019
1561 of 2,325

Hi Marjorie,

 

Thanks for reaching out to us. One of our team members will reach out to you directly via a support ticket to assist you further.

Thank you.

~ Aleksandar
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Active Member
Ashish D Member Since: Nov 12, 2019
1562 of 2,325
Dear friend,

1.Please make sure that the card you are using is suitable
for international payments.

2.Try an alternate payment method.

3. Clear your web browser for cookies and try again.

I hope, this will be helpful.

Upwork is always up to date and committed to provide the
best services to all the people concerned.
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Active Member
Shoaib A Member Since: Jul 3, 2019
1563 of 2,325

Hi, I am unable to purchase connects. Everytime I try to purchase, it says that "Payment is declined" despite the fact that I have updated the card details many times.

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Moderator
Goran V Moderator Member Since: Mar 24, 2017
1564 of 2,325

Hi Shoaib,

 

Could you please check with your bank if your account is enabled for international charges, or try adding another billing method? Thank you.


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Active Member
Ashish D Member Since: Nov 12, 2019
1565 of 2,325
Dear friend,

1.Please make sure that the card you are using is suitable
for international payments.

2.Try an alternate payment method.

3. Clear your web browser for cookies and try again.

I hope, this will be helpful.

Upwork is always up to date and committed to provide the
best services to all the people concerned.
Active Member
Shoaib A Member Since: Jul 3, 2019
1566 of 2,325

I have set up my visa debit card many times. But I am unable to purchase connects, the payment is declined every time.

Highlighted
Moderator
Goran V Moderator Member Since: Mar 24, 2017
1567 of 2,325

Hi Shoaib,

 

Please check with your bank if your account is enabled for international charges. In the meantime you can also try adding another billing method to purchase connects. Thank you.


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Highlighted
Active Member
Ashish D Member Since: Nov 12, 2019
1568 of 2,325
Dear friend,

1.Please make sure that the card you are using is suitable
for international payments.

2.Try an alternate payment method.

3. Clear your web browser for cookies and try again.

I hope, this will be helpful.

Upwork is always up to date and committed to provide the
best services to all the people concerned.
Highlighted
Active Member
Anurag J Member Since: Mar 21, 2018
1569 of 2,325

I am facing issue to buy upwork connect. Also i am not getting any free connect since last month.

Can you please help me to fix this?

**Edited for Community Guidelines**

Highlighted
Moderator
Goran V Moderator Member Since: Mar 24, 2017
1570 of 2,325

Hi Anurag,

 

One of our team members will reach out to you via ticket as soon as possible and assist you further with purchasing connects. Thank you.


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