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Payment Method issue

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Active Member
Shoaib A Member Since: Jul 3, 2019
1811 of 2,757

I have set up my visa debit card many times. But I am unable to purchase connects, the payment is declined every time.

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Moderator
Goran V Moderator Member Since: Mar 24, 2017
1812 of 2,757

Hi Shoaib,

 

Please check with your bank if your account is enabled for international charges. In the meantime you can also try adding another billing method to purchase connects. Thank you.


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Active Member
Ashish D Member Since: Nov 12, 2019
1813 of 2,757
Dear friend,

1.Please make sure that the card you are using is suitable
for international payments.

2.Try an alternate payment method.

3. Clear your web browser for cookies and try again.

I hope, this will be helpful.

Upwork is always up to date and committed to provide the
best services to all the people concerned.
Active Member
Anurag J Member Since: Mar 21, 2018
1814 of 2,757

I am facing issue to buy upwork connect. Also i am not getting any free connect since last month.

Can you please help me to fix this?

**Edited for Community Guidelines**

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Moderator
Goran V Moderator Member Since: Mar 24, 2017
1815 of 2,757

Hi Anurag,

 

One of our team members will reach out to you via ticket as soon as possible and assist you further with purchasing connects. Thank you.


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Active Member
vijay S Member Since: Sep 17, 2015
1816 of 2,757

I wanted to upgrade my member ship plan and for same I have successfully added 1 billing member (PayPal) in my profile. 

But while subscribing for paln it throwing an error message saying 'Your payment could not be processed" 

Please find the attached screen shot for the same. 

 

I have also tried with my VISA Credit Card but it's not adding to my billing method. 

 

Can any body please help me to understand why this happening. 
I am facing this issues from last 2-3 days.

 

UPwork ExceptionCapture.PNG.  

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Moderator
Goran V Moderator Member Since: Mar 24, 2017
1817 of 2,757

Hi Vijay,

 

One of our team members will reach out to you via ticket as soon as possible and assist you further with upgrading to our Plus plan. Thank you.


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Active Member
Saji K Member Since: Apr 15, 2020
1818 of 2,757

When I am trying to buy connects an error message is displayed. It says "Your payment could not be processed. Please choose an alternate payment method or retry again later". I had buyed connects using this same bank account earlier. But now it shows error. So i removed my payment option and re-added my debit card details and paypal details again. Also I removed cache and tried in new browser but still the same. Please find a way to fix it.

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Moderator
Goran V Moderator Member Since: Mar 24, 2017
1819 of 2,757

Hi Saji,

 

Our team will reach out to you via ticket as well and will assist you further with purchasing connects. Thank you.


Untitled
Highlighted
Active Member
Ashish D Member Since: Nov 12, 2019
1820 of 2,757
Dear friend,

1.Please make sure that the card you are using is suitable
for international payments.

2.Try an alternate payment method.

3. Clear your web browser for cookies and try again.

I hope, this will be helpful.

Upwork is always up to date and committed to provide the
best services to all the people concerned.
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