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Re: Unable to buy connects, Payment was declined

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Active Member
Jenny Ann S Member Since: Jan 14, 2020
291 of 2,346

hello.  my payment thru is being declined too.  

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Active Member
Geoffrey Alvin T Member Since: Feb 14, 2020
292 of 2,346

your support is not working

 

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Moderator
Aleksandar D Moderator Member Since: Mar 23, 2019
293 of 2,346

Hi Geoffrey,

 

I checked your account and couldn't find the support ticket you are referring to. Could you please send me more information so that I can check? If you need help with purchasing Connects or setting up your Billing method, please let us know so that we can assist you further.


Thank you.

~ Aleksandar
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Cristine M Member Since: Jan 1, 2020
294 of 2,346
I also have the same issue. Please help
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Goran V Moderator Member Since: Mar 24, 2017
295 of 2,346

Hi Cristine,

 

One of our Customer Support agents will reach out to you via ticket and assist you further as soon as possible. Thank you.


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Durga P Member Since: Apr 18, 2019
296 of 2,346

Same problem also raised to me so many times still. but no one helps to me. 

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Moderator
Aleksandar D Moderator Member Since: Mar 23, 2019
297 of 2,346

Hi Durga,

 

Please check with your bank for more information on why the specific charge was declined. Check out this help article to learn more about acceptable billing methods for purchasing Connects.

 

Thank you.

~ Aleksandar
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Ehsan Y Member Since: May 19, 2020
298 of 2,346

ı have the same problem could you help me 

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Moderator
Goran V Moderator Member Since: Mar 24, 2017
299 of 2,346

Hi Ehsan,

 

Are you receiving any errors on your end? If yes, could you please share the text of the error? Thank you.


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Active Member
Berk Cagatay D Member Since: May 29, 2020
300 of 2,346
  • Hello, I am having the same issue regarding the card payment method and I not seem to find the problem since I tried several cards just in case. It would be kind if you could help.
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