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Re: Unable to buy connects, Payment was declined

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Moderator
Goran V Moderator Member Since: Mar 24, 2017
1771 of 2,329

Hi Ehsan,

 

Are you receiving any errors on your end? If yes, could you please share the text of the error? Thank you.


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Active Member
Berk Cagatay D Member Since: May 29, 2020
1772 of 2,329
  • Hello, I am having the same issue regarding the card payment method and I not seem to find the problem since I tried several cards just in case. It would be kind if you could help.
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Moderator
Goran V Moderator Member Since: Mar 24, 2017
1773 of 2,329

Hi Berk,

 

Our team will reach out to you via ticket as well and assist you further. Thank you.


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Active Member
Abhishek M Member Since: Jun 18, 2020
1774 of 2,329

The same issue with me, I am trying to buy connections but every time payment declined.

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Moderator
Bojan S Moderator Member Since: Mar 9, 2018
1775 of 2,329

Hi Abhishek,

 

Could you please check your PayPal account and the preferred payment methods you have set in your Wallet. You may also contact PayPal customer support to check if your account is set up correctly.

 

Thank you!


~ Bojan
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Active Member
Abhishek M Member Since: Jun 18, 2020
1776 of 2,329

 I have added Billing Method to buy connections, but I am unable to buy connections because every time it says "Payment was declined". I am using a VISA Debit Card. As I have searched I have found that maybe my VISA card may need to be verified by Upwork, but I am unable to find any way to Verify it too then I added another master card of mine but not working out.

even after using PayPal nothing happens.

I need help on this issue,

**Edited for community guidelines**

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Active Member
Kash B Member Since: Jul 25, 2019
1777 of 2,329

Hi Talha,

 

Did you see this article on how to verify payment?

 

https://support.upwork.com/hc/en-us/articles/211068038-Add-a-Credit-Card?flash_digest=28d10ac3f6a15b...

 

Thanks,

Kash

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Active Member
Talha A Member Since: Apr 18, 2019
1778 of 2,329

Yes i have seen this, but i am unable to see the link to verify the account -> Requires Verification. Verify Now.

 

I have also contacted the Bank and they are saying that the problem is arising from Upwork and not the Bank.

 

Thankyou

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Moderator
Aleksandar D Moderator Member Since: Mar 23, 2019
1779 of 2,329

Hi Talha,

 

I checked and it seems that you have followed up on your open ticket. Kindly, allow time for our team to carefully review your request and respond accordingly. You will be notified of their response. We thank you for your patience.

~ Aleksandar
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Active Member
Dhaval G Member Since: Mar 4, 2016
1780 of 2,329

Hi there,

 

I'm facing the same problem. I have a VISA Debit Card (India). Everytime that I try to update my membership, it shows that the payment was declined. No clue why. Kindly help me out here since I'm stuck getting no new clients. Thanks in advance!

 

-Dhaval G.

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