Reply
cancel
Showing results for 
Search instead for 
Did you mean: 
Reply

Re: Unable to buy connects, Payment was declined

g_vasilevski
Moderator
Goran V Moderator Member Since: Mar 24, 2017
381 of 4,286

Hi Berk,

 

Our team will reach out to you via ticket as well and assist you further. Thank you.

~ Goran
Upwork
abhishekmudgal
Active Member
Abhishek M Member Since: Jun 18, 2020
382 of 4,286

The same issue with me, I am trying to buy connections but every time payment declined.

abhishekmudgal
Active Member
Abhishek M Member Since: Jun 18, 2020
383 of 4,286

 I have added Billing Method to buy connections, but I am unable to buy connections because every time it says "Payment was declined". I am using a VISA Debit Card. As I have searched I have found that maybe my VISA card may need to be verified by Upwork, but I am unable to find any way to Verify it too then I added another master card of mine but not working out.

even after using PayPal nothing happens.

I need help on this issue,

**Edited for community guidelines**

bstojadinovic
Moderator
Bojan S Moderator Member Since: Mar 9, 2018
384 of 4,286

Hi Abhishek,

 

Could you please check your PayPal account and the preferred payment methods you have set in your Wallet. You may also contact PayPal customer support to check if your account is set up correctly.

 

Thank you!

~ Bojan
Upwork
sushantachy84
Active Member
Sushanta C Member Since: Mar 27, 2021
385 of 4,286

Hi,
I wanted to buy Connects through a Visa Card of my friend (with his consent). But whenever I tried to add the payment method it was showing “Unable to Authorize the card”. However, I purchased connects before with this card. But, I deleted the payment method since it is not my card. Please help me out.
Thanks & Regards
Sushanta Choudhury.

g_vasilevski
Moderator
Goran V Moderator Member Since: Mar 24, 2017
386 of 4,286

Hi Sushanta,

 

One of our team members will reach out to you via ticket as soon as possible and will assist you further with your billing method. Thank you.

~ Goran
Upwork
kashbell
Active Member
Kash B Member Since: Jul 25, 2019
387 of 4,286

Hi Talha,

 

Did you see this article on how to verify payment?

 

https://support.upwork.com/hc/en-us/articles/211068038-Add-a-Credit-Card?flash_digest=28d10ac3f6a15b...

 

Thanks,

Kash

imtallha
Active Member
Talha A Member Since: Apr 18, 2019
388 of 4,286

Yes i have seen this, but i am unable to see the link to verify the account -> Requires Verification. Verify Now.

 

I have also contacted the Bank and they are saying that the problem is arising from Upwork and not the Bank.

 

Thankyou

djondinium
Moderator
Aleksandar D Moderator Member Since: Mar 23, 2019
389 of 4,286

Hi Talha,

 

I checked and it seems that you have followed up on your open ticket. Kindly, allow time for our team to carefully review your request and respond accordingly. You will be notified of their response. We thank you for your patience.

~ Aleksandar
Upwork
drowzzy221
Active Member
Dhaval G Member Since: Mar 4, 2016
390 of 4,286

Hi there,

 

I'm facing the same problem. I have a VISA Debit Card (India). Everytime that I try to update my membership, it shows that the payment was declined. No clue why. Kindly help me out here since I'm stuck getting no new clients. Thanks in advance!

 

-Dhaval G.

TOP SOLUTION AUTHORS
TOP KUDOED MEMBERS