Reply
cancel
Showing results for 
Search instead for 
Did you mean: 
Reply

Re: Unable to buy connects, Payment was declined

Highlighted
Active Member
Adam E Member Since: Apr 1, 2020
1741 of 2,030

Please i am experiencing issue, i need connects to apply for jobs but my payment is being declined. Any Help?

Highlighted
Moderator
Aleksandar D Moderator Member Since: Mar 23, 2019
1742 of 2,030

Hi Adam,

 

Thanks for reaching out to us. One of our team members will reach out to you directly via a support ticket to assist you further.

 

Thank you.

~ Aleksandar
Untitled
Highlighted
Active Member
Srinivasan V Member Since: May 31, 2020
1743 of 2,030

Facing same kind of Problem. I am using Discover Card & unable to buy any connects. Which I registered today. Do I want to give some time for it..?

Highlighted
Moderator
Aleksandar D Moderator Member Since: Mar 23, 2019
1744 of 2,030

Hi Srinivasan,

 

Please check with your bank for more information on why the specific charge was declined. Check out this help article to learn more about acceptable billing methods for purchasing Connects.

 

Thank you.

~ Aleksandar
Untitled
Highlighted
Active Member
Muhammad Zeyad A Member Since: Jan 16, 2020
1745 of 2,030

Hi,

I have my payment declined while i was buying connects for my freelancer account. Note that i have an agency attached too which has been using the same card. Since the payment was declined, I tried one more card but of no use. Can you help me out what's wrong?

Regards 

Zeyad A.

Highlighted
Moderator
Bojan S Moderator Member Since: Mar 9, 2018
1746 of 2,030

Hi Muhammad Zeyad,

 

One of our team members will reach out to you directly via a support ticket to assist you with this concern.

 

Thank you!


~ Bojan
Untitled
Highlighted
Active Member
Jenny Ann S Member Since: Jan 14, 2020
1747 of 2,030

hello.  my payment thru is being declined too.  

Highlighted
Active Member
Geoffrey Alvin T Member Since: Feb 14, 2020
1748 of 2,030

your support is not working

 

Highlighted
Moderator
Aleksandar D Moderator Member Since: Mar 23, 2019
1749 of 2,030

Hi Geoffrey,

 

I checked your account and couldn't find the support ticket you are referring to. Could you please send me more information so that I can check? If you need help with purchasing Connects or setting up your Billing method, please let us know so that we can assist you further.


Thank you.

~ Aleksandar
Untitled
Highlighted
Active Member
Cristine M Member Since: Jan 1, 2020
1750 of 2,030
I also have the same issue. Please help
TOP SOLUTION AUTHORS
TOP KUDOED MEMBERS