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Re: Unable to buy connects, Payment was declined

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Moderator
Avery O Moderator Member Since: Nov 23, 2015
1751 of 2,325

Hi Charmaine, 


I checked your account and can confirm that your issuing bank declined the transaction. Kindly check this directly with your local bank for more information. In the meantime, you can add an alternative billing method to be able to purchase Connects for your account. 


-Avery
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Active Member
Ariful I Member Since: May 9, 2020
1752 of 2,325

I added a master card in the billing method but again & again payment declined. Please See my attached.

Please help me. 

 

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Moderator
Aleksandar D Moderator Member Since: Mar 23, 2019
1753 of 2,325

Hi Ariful,

 

Please check with your bank for more information on why the specific charge was declined. Check out this help article to learn more about acceptable billing methods.

 

Thank you.

~ Aleksandar
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Active Member
Rana W Member Since: Mar 11, 2020
1754 of 2,325

Hi,

I am also having same problem. Kindly tell me how can i solve this.

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Active Member
Rana W Member Since: Mar 11, 2020
1755 of 2,325

Hi,

I am having same problem. kindly guide me.

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Moderator
Goran V Moderator Member Since: Mar 24, 2017
1756 of 2,325

Hi Rana,

 

One of our team members will reach out to you via ticket as soon as possible and assist you further with purchasing connects. Thank you.


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Active Member
Adam E Member Since: Apr 1, 2020
1757 of 2,325

Please i am experiencing issue, i need connects to apply for jobs but my payment is being declined. Any Help?

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Moderator
Aleksandar D Moderator Member Since: Mar 23, 2019
1758 of 2,325

Hi Adam,

 

Thanks for reaching out to us. One of our team members will reach out to you directly via a support ticket to assist you further.

 

Thank you.

~ Aleksandar
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Active Member
Srinivasan V Member Since: May 31, 2020
1759 of 2,325

Facing same kind of Problem. I am using Discover Card & unable to buy any connects. Which I registered today. Do I want to give some time for it..?

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Moderator
Aleksandar D Moderator Member Since: Mar 23, 2019
1760 of 2,325

Hi Srinivasan,

 

Please check with your bank for more information on why the specific charge was declined. Check out this help article to learn more about acceptable billing methods for purchasing Connects.

 

Thank you.

~ Aleksandar
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