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Re: Unable to buy connects, Payment was declined

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Active Member
Adam E Member Since: Apr 1, 2020
1731 of 1,903

Please i am experiencing issue, i need connects to apply for jobs but my payment is being declined. Any Help?

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Moderator
Aleksandar D Moderator Member Since: Mar 23, 2019
1732 of 1,903

Hi Adam,

 

Thanks for reaching out to us. One of our team members will reach out to you directly via a support ticket to assist you further.

 

Thank you.

~ Aleksandar
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Active Member
Srinivasan V Member Since: May 31, 2020
1733 of 1,903

Facing same kind of Problem. I am using Discover Card & unable to buy any connects. Which I registered today. Do I want to give some time for it..?

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Moderator
Aleksandar D Moderator Member Since: Mar 23, 2019
1734 of 1,903

Hi Srinivasan,

 

Please check with your bank for more information on why the specific charge was declined. Check out this help article to learn more about acceptable billing methods for purchasing Connects.

 

Thank you.

~ Aleksandar
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Active Member
Muhammad Zeyad A Member Since: Jan 16, 2020
1735 of 1,903

Hi,

I have my payment declined while i was buying connects for my freelancer account. Note that i have an agency attached too which has been using the same card. Since the payment was declined, I tried one more card but of no use. Can you help me out what's wrong?

Regards 

Zeyad A.

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Moderator
Bojan S Moderator Member Since: Mar 9, 2018
1736 of 1,903

Hi Muhammad Zeyad,

 

One of our team members will reach out to you directly via a support ticket to assist you with this concern.

 

Thank you!


~ Bojan
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Active Member
Jenny Ann S Member Since: Jan 14, 2020
1737 of 1,903

hello.  my payment thru is being declined too.  

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Active Member
Geoffrey Alvin T Member Since: Feb 14, 2020
1738 of 1,903

your support is not working

 

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Moderator
Aleksandar D Moderator Member Since: Mar 23, 2019
1739 of 1,903

Hi Geoffrey,

 

I checked your account and couldn't find the support ticket you are referring to. Could you please send me more information so that I can check? If you need help with purchasing Connects or setting up your Billing method, please let us know so that we can assist you further.


Thank you.

~ Aleksandar
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Active Member
Cristine M Member Since: Jan 1, 2020
1740 of 1,903
I also have the same issue. Please help
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