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Re: related buy connects

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Active Member
Ashish D Member Since: Nov 12, 2019
1891 of 2,976
Dear friend,

1.Please make sure that the card you are using is suitable
for international payments.

2.Try an alternate payment method.

3. Clear your web browser for cookies and try again.

I hope, this will be helpful.

Upwork is always up to date and committed to provide the
best services to all the people concerned.

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Active Member
Nisha C Member Since: Jan 9, 2017
1892 of 2,976

Hello... 

I am Nisha, I dont have credit card I have only debit card, which I have added in billing method and I have purchased connects two times. But when my menbership renewed it failed and when I have checked then I have seen Payment was declined. 

 

After that I have add again but when I purchase connect it shows payment was declined. After that I have used paypal then it also shows declined Please find attachement. 

 

Please help me I have only debit card. 

 

**Edited for community guidelines**

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Moderator
Bojan S Moderator Member Since: Mar 9, 2018
1893 of 2,976

Hi Nisha,

 

Unfortunately, it looks like the charge on your card keeps getting declined. Please double check with your bank about this or add another billing method. Could you please check your PayPal account and the preferred payment methods you have set in your Wallet? You may also contact PayPal customer support to check if your account is set up correctly. 

 

Thank you!


~ Bojan
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Active Member
Nisha C Member Since: Jan 9, 2017
1894 of 2,976

Ok thanks for your revert I will check with my Bank. 

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Active Member
Femi A Member Since: May 3, 2016
1895 of 2,976

 Hi,

I am a basic memership free lancer. I tried many times to buy additional connects using paypal and Visa Card. but unfortunately showing technical issues.

So please do the needful to buy new connects as soon as possible.

Thanks and Regards

Femi.Alphonse.

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Moderator
Goran V Moderator Member Since: Mar 24, 2017
1896 of 2,976

Hi Femi,

 

One of our team members will reach out to you via ticket as soon as possible and assist you further with purchasing connects. Thank you.


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Active Member
Femi A Member Since: May 3, 2016
1897 of 2,976

Hello ,

But the solution given by mail not satisying.My visa card are working for other web sites...and paypal also.

Pls help me.

Thanks

Femi 

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Moderator
Goran V Moderator Member Since: Mar 24, 2017
1898 of 2,976

Hi Femi,

 

Please follow up directly on your ticket with any additional questions you may have and our team will assist you further. Thank you.


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Active Member
Aqib N Member Since: Jun 4, 2020
1899 of 2,976

I want to buy connects. I am trying to add Visa Card as billing method. I saw following error :

"We are unable to authorize your card. Kindly contact with your Issuing Bank." 

I contact with my bank and use same card on other websites , it is working well.

Kindly help me to resolve this issue so I can buy more connects to work

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Moderator
Goran V Moderator Member Since: Mar 24, 2017
1900 of 2,976

Hi Aqib,

 

One of our team members will reach out to you via ticket as soon as possible and assist you further with purchasing connects. Thank you.


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