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Re: related buy connects

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Moderator
Bojan S Moderator Member Since: Mar 9, 2018
1891 of 2,996

Hi Delwar,

 

Could you please clear your cache and cookies or log in with another browser to check if you`re still experiencing the same issue? Please use this link to see the options available to you and add one of those. 

 

Let us know if the issue persists.

 

Thank you.


~ Bojan
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Active Member
Asad Ali C Member Since: Jun 2, 2020
1892 of 2,996

Hi, 

I am trying to add the billing method through my visa debit card, but it is showing "We are unable to authorize your card" 
Kindly plz help me.

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Moderator
Bojan S Moderator Member Since: Mar 9, 2018
1893 of 2,996

Hi Zain,

 

I checked this for you and was not able to replicate the issue you're experiencing. Could you please clear your cache and cookies or log in with another browser to check if you`re still experiencing the same issue? Please use this link to see the options available to you and add one of those. 

 

Let us know if the issue persists.

 

Thank you.


~ Bojan
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Active Member
Ashish D Member Since: Nov 12, 2019
1894 of 2,996
Dear friend,

1.Please make sure that the card you are using is suitable
for international payments.

2.Try an alternate payment method.

3. Clear your web browser for cookies and try again.

I hope, this will be helpful.

Upwork is always up to date and committed to provide the
best services to all the people concerned.

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Active Member
Nisha C Member Since: Jan 9, 2017
1895 of 2,996

Hello... 

I am Nisha, I dont have credit card I have only debit card, which I have added in billing method and I have purchased connects two times. But when my menbership renewed it failed and when I have checked then I have seen Payment was declined. 

 

After that I have add again but when I purchase connect it shows payment was declined. After that I have used paypal then it also shows declined Please find attachement. 

 

Please help me I have only debit card. 

 

**Edited for community guidelines**

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Moderator
Bojan S Moderator Member Since: Mar 9, 2018
1896 of 2,996

Hi Nisha,

 

Unfortunately, it looks like the charge on your card keeps getting declined. Please double check with your bank about this or add another billing method. Could you please check your PayPal account and the preferred payment methods you have set in your Wallet? You may also contact PayPal customer support to check if your account is set up correctly. 

 

Thank you!


~ Bojan
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Nisha C Member Since: Jan 9, 2017
1897 of 2,996

Ok thanks for your revert I will check with my Bank. 

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Femi A Member Since: May 3, 2016
1898 of 2,996

 Hi,

I am a basic memership free lancer. I tried many times to buy additional connects using paypal and Visa Card. but unfortunately showing technical issues.

So please do the needful to buy new connects as soon as possible.

Thanks and Regards

Femi.Alphonse.

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Moderator
Goran V Moderator Member Since: Mar 24, 2017
1899 of 2,996

Hi Femi,

 

One of our team members will reach out to you via ticket as soon as possible and assist you further with purchasing connects. Thank you.


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Active Member
Femi A Member Since: May 3, 2016
1900 of 2,996

Hello ,

But the solution given by mail not satisying.My visa card are working for other web sites...and paypal also.

Pls help me.

Thanks

Femi 

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