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Re: Debit Card charged

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Active Member
Jeanne E Member Since: Mar 12, 2020
1911 of 3,044
How can I resolve "We are unable to authorize your card" but I have already bought connects before but now it's showing unable
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Moderator
Goran V Moderator Member Since: Mar 24, 2017
1912 of 3,044

Hi April,

 

One of our team members will reach out to you via ticket as soon as possible and assist you further with purchasing connects. Thank you.


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Active Member
Ashish D Member Since: Nov 12, 2019
1913 of 3,044
Dear friend,

1.Please make sure that the card you are using is suitable
for international payments.

2.Try an alternate payment method.

3. Clear your web browser for cookies and try again.

I hope, this will be helpful.

Upwork is always up to date and committed to provide the
best services to all the people concerned.
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Active Member
Rituja S Member Since: Jun 4, 2020
1914 of 3,044

Hello, Community.

 

i am trying to buy connects. my free connects are used. i am using my debit card to buy it but it wont let me buy it and my paypal account is already in limited condition. what to do? there is no way to contact customer support.

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Moderator
Bojan S Moderator Member Since: Mar 9, 2018
1915 of 3,044

Hi Rituja,

 

Could you please clear your cache and cookies or log in with another browser to check if you`re still experiencing the same issue? Please use this link to see the options available to you and add one of those. 

 

Let us know if the issue persists.

 

Thank you.


~ Bojan
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Active Member
Ashish D Member Since: Nov 12, 2019
1916 of 3,044
Dear friend,

1.Please make sure that the card you are using is suitable
for international payments.

2.Try an alternate payment method.

3. Clear your web browser for cookies and try again.

I hope, this will be helpful.

Upwork is always up to date and committed to provide the
best services to all the people concerned.
Highlighted
Active Member
Sreejith A S Member Since: Aug 27, 2019
1917 of 3,044

Hello Guys ,

I tried many times to buy extra connects and its showing failed transacation. Kindly do the need full to get the connection. I wish to know why upwork stops the distribution of free connects, especially such a pathetic pandemic situation.

Thanks and regards

Sreejith

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Moderator
Goran V Moderator Member Since: Mar 24, 2017
1918 of 3,044

Hi Sreejith,

 

All freelancers were moved to paid connects a year ago. To read more about this, check out our blog post Here

One of our team members will also reach out to you via ticket as soon as possible and assist you further with purchasing connects. Thank you.


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Active Member
Xandra Ivee Marie B Member Since: Jun 5, 2020
1919 of 3,044
Hi, can you confirm if you charge our debit card after we enroll it in the billing method? Just tonight, I enrolled my debit card so I can buy additional connects. However, a prompt appeared saying "Your payment could not be processed. Please choose an alternate payment method or retry again later". When I checked my card, I found out I was deducted twice with the same amount ($2 total deduction). It's a small amount, I know, but I need to know why I was charged.
Moderator
Bojan S Moderator Member Since: Mar 9, 2018
1920 of 3,044

Thank you for reaching out to us, Xandra Ivee Marie.

 

One of our team members will reach out to you directly via a support ticket to advise you regarding your concern. 


~ Bojan
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