unable to pay through visa card

[Goran V]

Hi Mohamed,

One of our Customer Support agents will reach out to you via ticket as soon as possible, and assist you further with purchasing connects. Thank you.

[Mohamed A]

Thanks Goran for your prompt response to this matter.

[April Sheryl A]

I'd like to buy connects today but I am also getting "Payment was declined". I am using Mastercard Debit Card. Please help.

[Aleksandar D]

Hi April,

Thanks for reaching out to us. One of our team members will reach out to you directly via a support ticket to assist you further.

Thank you.

[Sohail K]

Hi,

I'm using VISA debit card for buying connects but its showing me an error 'Payment was declined' althogh I've contact to my bank and confirm the online transections are available.

Could you please help me on it

[Goran V]

Hi Sohail,

One of our team members will reach out to you via ticket as soon as possible and assist you further with purchasing connects. Thank you.

[Gladys Virgin M]

Same issue. My Payment Debit Card was declined. 

[Bojan S]

Hi Gladys Virgin,

We'll have one of our agents reach out to you via a support ticket to assist you with this concern. 

Thank you for reaching out to us. 

[Sohail K]

I've tried many times but its not allowing me to pay through my visa debit card I have also tried it from my second bank account but still the same results. I've discussed the issue with the bank support but they are saying that everything is okay at their end could you please help me in this regard?

[Bojan S]

Hi Sohail,

A member of the team has reached out to you already with more information regarding this concern. If you aren't able to see the email you should also be able to access the ticket directly here.

Thank you!