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Unable to purchase connects or Upgrade Membership plan

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Active Member
Nadeem C Member Since: Oct 20, 2018
2031 of 2,364

i am not able to buy connect .while buying connect i get a message saying ' select the add connects button to continue' .

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Moderator
Goran V Moderator Member Since: Mar 24, 2017
2032 of 2,364

Hi Nadeem,

 

Please try to clear your cache and cookies or log in with another browser to purchase connects. Thank you.


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Active Member
Ashish D Member Since: Nov 12, 2019
2033 of 2,364
Dear friend,

1.Please make sure that the card you are using is suitable
for international payments.

2.Try an alternate payment method.

3. Clear your web browser for cookies and try again.

I hope this will be helpful.

Upwork is always up to date and committed to provide the
best services to all the people concerned.

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Active Member
Rahul P Member Since: Feb 13, 2019
2034 of 2,364

I have added my debit visa card to billing mathod,

but still unable to purchase pro mamber plan and also facing issue in purchasing connects.

I'm using visa debit card.


Please help me in this regards, so that I may be able to purchase the connects or upgrade membership plan.

Thanks you

 **Edited for Community Guidelines**


Kind regards,
Rahul Patnayak Smiley Happy

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Moderator
Goran V Moderator Member Since: Mar 24, 2017
2035 of 2,364

Hi Rahul,

 

Please try to clear your cache and cookies or log in with another browser. If you`re still experiencing the same problem after this, let me know. Thank you.


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Active Member
Rahul P Member Since: Feb 13, 2019
2036 of 2,364

Thank you for your precious suggestions.

 

But i have also tried this technique to solve mybissy but still

Facing unable to purchase mambey plan.

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Active Member
Rahul P Member Since: Feb 13, 2019
2037 of 2,364

Thank you for your precious suggestions.

 

But i have also tried this technique to solve my issue but still iam unable to  purchase pro mamber plan.

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Moderator
Goran V Moderator Member Since: Mar 24, 2017
2038 of 2,364

Hi Rahul,

 

One of our team members will reach out to you via ticket as soon as possible and assist you further with your membership plan. Thank you.


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Active Member
Rahul P Member Since: Feb 13, 2019
2039 of 2,364

there are no need to add ticket?

 

and how much time it will take to fix this issue ?

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Moderator
Goran V Moderator Member Since: Mar 24, 2017
2040 of 2,364

Hi Rahul,


Please refer to the information our team shared with you on your ticket Here. If you have any additional questions, feel free to follow up directly on your ticket. Thank you.


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