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Re: Debit Card not working to buy connects

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Moderator
Bojan S Moderator Member Since: Mar 9, 2018
151 of 3,348

Hi Jaqueline,

 

We'll have one of our agents reach out to you via a support ticket to assist you with your concern. 

 

Thank you for reaching out to us. 


~ Bojan
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Muhammad N Member Since: Apr 28, 2020
152 of 3,348

I am facing the same issue. image.png

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Joanne Marie P Moderator Member Since: Nov 26, 2017
153 of 3,348

Hi Muhammad,

 

I've shared your concern with adding your billing method to the team. One of our agents will reach out and assist you directly via a support ticket. Thank you!


-Joanne
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Active Member
Karel Cassandra C Member Since: May 19, 2020
154 of 3,348

Hello, I'm using a debit card to purchase connects and my payment could not be processed. My card was declined, but I was already charged with each try.

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Moderator
Aleksandar D Moderator Member Since: Mar 23, 2019
155 of 3,348

Hi Karel,

 

Thanks for reaching out to us. One of our team members will reach out to you directly via a support ticket to assist you further.

Thank you.

~ Aleksandar
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Ashish D Member Since: Nov 12, 2019
156 of 3,348
Dear friend,

1.Please make sure that the card you are using is suitable
for international payments.

2.Try an alternate payment method.

3. Clear your web browser for cookies and try again.

I hope this will be helpful.

Upwork is always up to date and committed to provide the
best services to all the people concerned.
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Moderator
Bojan S Moderator Member Since: Mar 9, 2018
157 of 3,348

Hi Samiullah,

 

Looks like you just recently added your billing method. Please double check with your bank about this. Afterwards, please clear your cache and cookies or log in with another browser to check if you`re still experiencing the same issue. Let us know if the issue persists.

 

Thank you.


~ Bojan
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Samiullah S Member Since: Apr 17, 2019
158 of 3,348

I try again with using different Browser and clear cookies and all that. Still facing the same issue. Can't able to buy my connects till now. Kindly resolve the issue for this problem.

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Moderator
Bojan S Moderator Member Since: Mar 9, 2018
159 of 3,348

I'm sorry to hear that issue persists, Samiullah. 

 

One of our team members will reach out to you directly via support ticket to assist you further with your concern. 


~ Bojan
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Samiullah S Member Since: Apr 17, 2019
160 of 3,348
Didn’t get a good response from Contact support. They just give me a normal common response.
Done everything from my side. Either confirm from the bank to clear all the browser history but can’t able to solve this problem.
I have to buy connects to work more on upwork but don’t know what i should do now
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