Jul 10, 2019 07:55:04 AM by Samiullah S
Facing Issue while buying connects through by Visa Card. Kindly resolve he issue
Solved! Go to Solution.
Dec 20, 2021 01:36:49 PM by Andrea G
Hi all,
This thread has been closed from further replies due to its size. In general, these issues occur when the transactions you’re attempting on your card keep being declined by the bank. Please contact your card-issuing bank for more information about the specific charge decline.
If you’re still experiencing issues after checking with your bank, a quick way to contact our support team is by clicking the "Get Support" button that is shown on this page. You may be asked what type of account you need help with, please select the best option for your situation. If you don't receive the information you're looking for, you can select "Get Support" for more options, including contacting our support team.
We appreciate your participation in the Community and welcome you to continue the conversation here.
Thank you!
Aug 1, 2020 08:44:48 PM by Sijo Z
Aug 1, 2020 10:45:31 PM by Aleksandar D
Hi Sijo,
One of our team members will reach out to you directly via a support ticket to assist you further with purchasing Connects. In case you have any issues while trying to use your withdrawal method, please let us know so that we can assist you with that as well.
Thank you.
Aug 2, 2020 07:27:51 PM by Ashish D
Aug 1, 2020 11:39:30 PM by Sahil R
Hi,
I'm unable to add billing method. Always getting ''Charge failed'' error. Can you tell me, what's wrong?
Aug 1, 2020 11:46:55 PM by Aleksandar D
Hi Sahil,
Please check your PayPal account and the preferred payment methods you have set in your Wallet. You may also contact PayPal customer support to check if your account is set up correctly.
Please note that only verified PayPal accounts can be used to purchase Connects. You can check the options available to you and learn more about acceptable billing methods.
Thank you.
Aug 2, 2020 01:08:16 AM Edited Aug 2, 2020 01:32:56 AM by Aleksandar D
I am unable to add visa debit card showing below message
"Payment was declined. Update now"
also showing below message while adding connects
**Edited for Community Guidelines**
Aug 2, 2020 01:33:32 AM by Aleksandar D
Hi Shetal,
You need to check with your bank for more information on why the specific charge was declined. Feel free to check out this help article to learn more about acceptable billing methods for purchasing Connects.
Thank you.
Aug 3, 2020 08:28:00 AM by Ramesh S
Hello Team,
My debit card details uploaded and verified by accounts. but still i will not be able to buy connects.
Everytime asking please choose an alternate option.
Please help i am not able to buys any connects since one month and not able to submit any proposal.
Recurring transaction is not possible from my account since it is a debit card.
Regards,
Ramesh
Aug 3, 2020 10:58:37 AM by Bojan S
Hi Ramesh,
Since recurring transactions are not allowed on your debit card you won't be able to use it for purchasing connects as Upwork payments are classified as ‘recurring’. Feel free to add an alternative billing method in your account payment options.
Aug 3, 2020 10:00:30 AM by Taha K
Aug 3, 2020 10:32:58 AM by Bojan S
Hi Taha,
Please contact your card-issuing bank to confirm if they allow recurring transactions on your card as Upwork payments are classified as ‘recurring’.
Meantime, you can add an alternative billing method in your account payment options.
Aug 3, 2020 12:20:06 PM by Bojan S
Hi Lord Jerome,
You can check this link to see the billing options available to you and add one of those.
Aug 3, 2020 01:09:27 PM by Varun S
Hello
My upwork wallet is zero , debit card notworking and i don't hace credit card . How can i pay for membership plus as i have zero connects
Aug 3, 2020 06:25:51 PM by Ashish D
Aug 3, 2020 01:45:44 PM by Varun S
Hi, I want to upgrade my membership billing from Basic to Plus I am using mastercard debit card and international banking is also actiavated in it. I am trying to upgrade but its giving payment error "Your payment could not be processed. Please choose an alternate payment method or retry again later." Please guide me. Thanks Varun
Aug 3, 2020 03:14:55 PM by Bojan S
Hi Varun,
It looks like the charge on your credit card keeps getting declined. Please contact your card-issuing bank to confirm if they allow recurring transactions on their debit cards as Upwork payments are classified as ‘recurring’. Please use this link to see the options available to you and add one of those.
Aug 4, 2020 12:05:21 AM by Varun S
Hello sir
Thanks for your reply . SIr cam i use my friends credit card to upgrade to plus
Aug 4, 2020 12:11:56 AM by Goran V
Hi Varun,
Please use a billing method you are authorized to use. If any issues arise, Upwork team will notify you directly. Thank you.
Aug 4, 2020 12:43:54 AM by Varun S
I am authorize to use payment card and i use debit card for upgrading but it will not work . Please suggest me can i use my firnds credit card to buy connects and upgrade membership
Aug 4, 2020 12:47:08 AM by Goran V
Hi Varun,
To learn more about our accepted billing methods check out this Help Article. Regarding your friend's card, as long as the owner of the billing method authorized you to use it, you should be able to add it to your account. If any issues arise, Upwork team will notify you directly. Thank you.
Aug 4, 2020 01:25:32 AM by Varun S
Tried everything but still can't able to puchase connects and also not upgrading to plus . It gives error like "We are sorry! We are experiencing a technical problem and cannot process your request right now. Please try again in a minute." frm last 3-4 days.
Aug 4, 2020 01:38:08 AM by Goran V
Hi Varun,
Please try clearing your cache and cookies or logging in with another browser to add your billing method. If you`re still experiencing the same problem after this, let me know here. Thank you.
Aug 4, 2020 02:12:59 AM Edited Aug 4, 2020 02:15:07 AM by Goran V
Hello i did everything but still same problem . Please check the attached screenshot also.
**Edited for Community Guidelines**
Aug 4, 2020 02:16:28 AM by Goran V
Hi Varun,
One of our team members will reach out to you via ticket as soon as possible and assist you further with purchasing connects. Thank you.
Aug 5, 2020 11:55:23 AM by Varun S
Hello sir,
I am still waiting as i already loose too many jobs here . Please try to connect with me ASAP. Also i am unable to connect with help and support as everytime it redirects to home page . Please check
Thanks
Aug 5, 2020 12:29:52 PM by Bojan S
I apologize for the delay in receiving an update, Varun.
I'll go ahead and follow up with the team handling your case and you can expect one of our agents to reach out to you directly via support ticket as soon as possible.
Thank you for your patience.
Aug 3, 2020 01:02:03 PM by Varun S
Hello can i use my debit card for upgradng to plus membership as i don' thave any credit card, or what is the alternate to this ?
Aug 3, 2020 01:04:12 PM by Varun S
Hello Avery , i want to upgrade my membership to plus but debit card is not working . Will you please let me know can i use my friends debit card or what is the alternate ?
Aug 5, 2020 02:26:07 PM by Unyime A
Aug 5, 2020 03:17:59 PM by Bojan S
Hi Unyime,
It looks like the charge on your credit card keeps getting declined. Please make sure your card is set up to make international payments and has sufficient funds on it to complete the funding.
Aug 5, 2020 11:55:53 PM by Unyime A
Aug 6, 2020 12:02:24 AM by Goran V
Hi Unyime,
One of our team members will reach out to you via ticket as soon as possible and assist you further with your connects. Thank you.
Aug 7, 2020 08:04:22 AM by Tiger J
The same thing has happened to me. I'm using a visa, tried different browsers and clearing cache/cookies, and have been trying over the span of a few hours. I contacted the bank but they told me to contact the merchant so here I am. Any help would be appreciated!
Aug 7, 2020 03:28:32 AM by Sabbir Ahmed C
Hi, I want to buy the connection from Upwork. Since I am from Bangladesh, it seems hard to buy connection using the cards issued by various banks. I have gone through some of the discussions related to this issue and did not find any feasible solution. I found out that neither Eastern bank's Mastercard Aqua Pre paid card nor Bank Asia's Shadhin Mastercard works to buy Upwork connect. Can anyone please give me a concrete answer about which card can be used that will work to buy Upwork connect?(I know Payoneer card works but right now I only need to know something that will work beside Payoneer Mastercard)
Aug 7, 2020 03:35:22 AM by Goran V
Hi Sabbir,
This will depend on your location, but all freelancers can purchase connects with a credit card. To learn more about our accepted billing methods, check out this Help Article. Thank you.
Aug 7, 2020 04:44:04 AM by Hira K
I am having difficulty buying connects using visa card …..prompting unable to authorize. To whom I should consult?
Please guide me.
Aug 7, 2020 05:32:42 AM by Nikola S
Hi Hira,
I am sorry for the inconvenience this has caused you. Please reach out to your bank to check if your account is enabled for international charges. You could also try and add a different billing method, check this article to see other available methods.
Aug 7, 2020 05:50:36 PM by Ashish D
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