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Re: Unable to upgrade membership plan

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Active Member
Varun S Member Since: Feb 26, 2018
2381 of 3,029

Hello

 

My upwork wallet is zero , debit card notworking and i don't hace credit card . How can i pay for membership plus as i have zero connects

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Active Member
Ashish D Member Since: Nov 12, 2019
2382 of 3,029
Dear friend,

1.Please make sure that the card you are using is suitable
for international payments.

2.Try an alternate payment method.

3. Clear your web browser for cookies and try again.

I hope this will be helpful.

Upwork is always up to date and committed to provide the
best services to all the people concerned.
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Active Member
Varun S Member Since: Feb 26, 2018
2383 of 3,029

Hi, I want to upgrade my membership billing from Basic to Plus I am using mastercard debit card and international banking is also actiavated in it. I am trying to upgrade but its giving payment error "Your payment could not be processed. Please choose an alternate payment method or retry again later." Please guide me. Thanks Varun

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Moderator
Bojan S Moderator Member Since: Mar 9, 2018
2384 of 3,029

Hi Varun,

 

It looks like the charge on your credit card keeps getting declined. Please contact your card-issuing bank to confirm if they allow recurring transactions on their debit cards as Upwork payments are classified as ‘recurring’. Please use this link to see the options available to you and add one of those. 


~ Bojan
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Active Member
Varun S Member Since: Feb 26, 2018
2385 of 3,029

Hello sir 

Thanks for your reply . SIr cam i use my friends credit card to upgrade to plus

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Moderator
Goran V Moderator Member Since: Mar 24, 2017
2386 of 3,029

Hi Varun,

 

Please use a billing method you are authorized to use. If any issues arise, Upwork team will notify you directly. Thank you.


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Active Member
Varun S Member Since: Feb 26, 2018
2387 of 3,029

I am authorize to use payment card and i use debit card for upgrading but it will not work . Please suggest me can i use my firnds credit card to buy connects and upgrade membership

Moderator
Goran V Moderator Member Since: Mar 24, 2017
2388 of 3,029

Hi Varun,

 

To learn more about our accepted billing methods check out this Help Article. Regarding your friend's card, as long as the owner of the billing method authorized you to use it, you should be able to add it to your account. If any issues arise, Upwork team will notify you directly. Thank you.


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Active Member
Varun S Member Since: Feb 26, 2018
2389 of 3,029

Tried everything but still can't able to puchase connects and also not upgrading to plus . It gives error like  "We are sorry! We are experiencing a technical problem and cannot process your request right now. Please try again in a minute." frm last 3-4 days.

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Moderator
Goran V Moderator Member Since: Mar 24, 2017
2390 of 3,029

Hi Varun,

Please try clearing your cache and cookies or logging in with another browser to add your billing method. If you`re still experiencing the same problem after this, let me know here. Thank you.


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