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Re: Unable to upgrade membership plan

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Moderator
Goran V Moderator Member Since: Mar 24, 2017
2391 of 3,059

Hi Varun,

 

To learn more about our accepted billing methods check out this Help Article. Regarding your friend's card, as long as the owner of the billing method authorized you to use it, you should be able to add it to your account. If any issues arise, Upwork team will notify you directly. Thank you.


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Varun S Member Since: Feb 26, 2018
2392 of 3,059

Tried everything but still can't able to puchase connects and also not upgrading to plus . It gives error like  "We are sorry! We are experiencing a technical problem and cannot process your request right now. Please try again in a minute." frm last 3-4 days.

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Moderator
Goran V Moderator Member Since: Mar 24, 2017
2393 of 3,059

Hi Varun,

Please try clearing your cache and cookies or logging in with another browser to add your billing method. If you`re still experiencing the same problem after this, let me know here. Thank you.


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Varun S Member Since: Feb 26, 2018
2394 of 3,059

Hello i did everything but still same problem . Please check the attached screenshot also.

**Edited for Community Guidelines**

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Moderator
Goran V Moderator Member Since: Mar 24, 2017
2395 of 3,059

Hi Varun,

 

One of our team members will reach out to you via ticket as soon as possible and assist you further with purchasing connects. Thank you.


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Varun S Member Since: Feb 26, 2018
2396 of 3,059

Ok sir thank you

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Varun S Member Since: Feb 26, 2018
2397 of 3,059

Hello sir,

 

I am still waiting as i already loose too many jobs here . Please try to connect with me ASAP. Also i am unable to connect with help and support as everytime it redirects to home page . Please check

Thanks

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Moderator
Bojan S Moderator Member Since: Mar 9, 2018
2398 of 3,059

I apologize for the delay in receiving an update, Varun.

 

I'll go ahead and follow up with the team handling your case and you can expect one of our agents to reach out to you directly via support ticket as soon as possible.

 

Thank you for your patience.


~ Bojan
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Varun S Member Since: Feb 26, 2018
2399 of 3,059

Hello can i use my debit card for upgradng to plus membership as i don' thave any credit card, or what is the alternate to this ?

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Varun S Member Since: Feb 26, 2018
2400 of 3,059

Hello Avery , i want to upgrade my membership to plus but debit card is not working . Will you please let me know can i use my friends debit card or what is the alternate ?

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